Service Support Engineer

-; Richmond; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology leader is seeking a qualified professional for a role involving technical service support for Power Conditioning products. You will work closely with teams to resolve technical issues and ensure customer satisfaction. The ideal candidate should have a Bachelor's in Engineering and at least 8 years of relevant experience, particularly in power conditioning and UPS systems. This role offers opportunities for fieldwork and training development within a dynamic team environment.

Benefits

Comprehensive medical plans

401(k) retirement savings plan

Employee assistance program

Paid time off and holidays

Employee discount program

Qualifications

• Bachelor’s degree in Engineering, preferably Electrical or Electronics.
• At least 8 years of experience in technical service or field support.
• Strong understanding of power electronics and UPS equipment.
• Experience in troubleshooting electrical systems.
• Availability to travel up to 30% domestically and internationally.

Responsibilities

• Provide technical service support for Power Conditioning products.
• Resolve various technical issues within a team.
• Collaborate with local units for customer problem resolution.
• Participate in field activities including key installations.
• Deliver training materials for enhancing technical knowledge.

Skills

Technical service support

Troubleshooting

Collaboration

Customer relationship management

Field service

Training development

Power electronics

UPS systems knowledge

Electrical systems commissioning

Education

Bachelor’s degree in Engineering

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Position reports to: Service Manager

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost‑effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention through delivering superior customer experience.

The work model for this role is: Onsite, Hybrid, Remote.

Key Responsibilities

• Providing technical service support for the ABB Power Conditioning (PCS) products as an essential part of the global service support.
• Working in a team, resolving various technical issues.
• Collaborating with ABB local units in Americas and the rest of the world, facilitating customers’ problem resolution including any warranty and lifecycle issues.
• Collaborating with the Agile Teams to provide efficient support and improve the products.
• Developing and delivering training materials to enhance technical knowledge across the service teams.
• On request, participating in field activities, including key installations, commissioning, and troubleshooting on‑site.
• Visiting customer locations to gain hands‑on experience and contribute to customer relationships.
• Sharing best practices and lessons learned for continuous improvement within the team.

Qualifications

• Bachelor’s degree in Engineering, (Electrical or Electronics preferred).
• At least 8 years of experience in technical service, field support of power conditioning equipment, Uninterruptible Power Supply (UPS) systems and/or AC drives.
• Strong understanding of power electronics, UPS equipment and knowledge of three‑phase power systems highly preferred.
• Experience in troubleshooting and commissioning of electrical systems.
• Availability to travel up to 30%, domestically and internationally.
• Ability to support global customers in multiple time zones.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Our team dynamics

You will join a dynamic, international, collaborative and high‑performing team with clear tasks, where you will be able to thrive.

What’s in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Equal Employment Opportunity Statement

ABB is an Equal Employment Opportunity and Assertive Action Employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, marital status, citizenship, age, race, ethnicity, hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

EEO & Benefit Information

For more information regarding your EEO rights as an applicant, please visit the following website: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1‑888‑694‑7762 or by sending an email to US‑[e-mail]. Resumes and applications will not be accepted in this manner.

Benefits Summary for Eligible US Employees

[Excludes ABB E‑mobility, Athens union, Puerto Rico]

Health, Life & Disability

• Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus.
• Vision benefit.
• Company‑paid life insurance (2× base pay).
• Company‑paid AD&D (1× base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short‑Term Disability – up to 26 weeks, company paid.
• Long‑Term Disability – 60% of pay, company paid. Ability to “buy‑up” to 66 ⅔% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental Leave – up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.

Retirement

• 401(k) savings plan with company contributions.
• Employee Stock Acquisition Plan (ESAP).

Time Off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time‑away policy.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO₂ emissions.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.