Service Support Assistant

CONNECT HEALTHCARE ROTHERHAM CIC; Rotherham; On-site; GBP 19,000 - 26,000; Full time

Job summary

Connnect Healthcare Rotherham Community Interest Company (CIC) is seeking an administrative/secretarial professional to join our GP-led team, with NVQ Level 2 or equivalent experience and strong MS Office skills. The role involves maintaining confidentiality, handling data responsibly, and supporting GP practices with document management and basic office tasks.

You will work across MS Office applications and GP systems (SystmOne), demonstrate good organisation, and contribute to delivering

Qualifications

• Educated to NVQ Level 2 or equivalent experience.
• Knowledge of Administrative/secretarial duties.
• Good working knowledge of MS Office (Word, Excel, Outlook).
• Understanding of Confidentiality and Data Protection.
• Strong organisational skills.
• Knowledge of GP clinical systems (SystmOne).
• Knowledge of NHS Primary Care / General Practice.

Skills

NHS issues

Team working

Literacy

Education

NVQ Level 2

Tools

MS Office

SystmOne

Job description

The job overview of this advert can be found in the attached job description and person specification.

Main duties of the job

The main duties of this advert can be found in the attached job description and person specification.

Working for our organisation

Connnnect Healthcare Rotherham Community Interest Company (CIC) is a federation of 28 GP practices in Rotherham. The organisation is led by a Board of representatives from general practice in the Borough, with executive leadership from a Medical Director on a part-time basis.

The organisation currently delivers extended access primary care services in Rotherham and a Physio First service in partnership with the local acute and community trust, the largest of its kind currently operating. In addition, the organisation is supporting the development of primary care networks and manages delivery of training and development to large cohorts of the general practice workforce.

Our Vision

We are a GP-led organisation and aim to provide services for direct patient care and to support GP practices. We will be a patient-centred, working collaboratively across general practice and with partners to provide high-quality services, positive working experiences for our staff, and to secure the sustainability of general practice in Rotherham

Detailed job description and main responsibilities

Detailed job description and main responsibilities of this advert can be found in the attached job description and person specification.

Person specification

Qualifications

• Educated to NVQ Level 2 or equivalent experience

Knowledge

• Administrative / secretarial experience
• Good working knowledge of MS Office systems including: Word, Excel and Outlook
• Understanding of Confidentiality and Data Protection
• Strong organisational skills
• Knowledge of GP clinical systems (SystmOne)
• Knowledge of NHS Primary Care / General Practice

Skills

• Experience / Knowledge of NHS Issues

Communication Skills

• Able to maintain productive relationships with all levels of staff
• Effective team working
• Good standard of literacy/English language skills
• Able to maintain professionalism when dealing with stressful situations

Autonomy / Freedom to act

• Able to work on own initiative, organising and prioritising own workload
• Used to working under pressure and to tight deadlines

Values & Behaviour

• Commitment to and focused on quality, promotes high standards in all they do
• Consistently thinks about how their work links to the patients of Rotherham and the services they rely on
• Values diversity and difference, operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

Equality, diversity and Inclusion

• Understanding of and commitment to equality of opportunity and good working relationships

Other

• An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection
• Professional, calm and efficient manner

We want to make our application process as inclusive as possible. If you have any access requirements or need any adjustments to support you during your application, please let us know. Sharing this information is completely confidential and will not affect the consideration of your application in any way.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.