Service Supervisor

J & E Hall International; West of England; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

26 days annual leave

Defined pension contribution plan

Life Assurance

Company vehicle

Continued professional development

Long service awards

Salary extras

Job summary

J&E Hall International is seeking a Supervisor to lead a team of technicians and engineers in the maintenance, service, installation and repair of commercial and industrial refrigerating and air conditioning plant. You will estimate labour costs, allocate labour to contracts, and support design tasks from catalogue sales.

The role requires strong planning, excellent communication, and the ability to motivate staff while upholding high safety and quality standards.

Qualifications

• Minimum five years' experience as a Service Engineer/Technician in an industrial setting.
• Substantial practical experience with refrigeration and air conditioning, both mechanical and electrical.

Responsibilities

• Directly supervise a team of service engineers/technicians.
• Accurately estimate labour cost of maintenance, service & repair work and prepare quotations for customers.
• Help allocate labour to maintenance, service, installation and repair contracts with responsibility for customer satisfaction and financial result.
• Carry out simple design and project work from catalogue sales and meet sales margin with Service Manager.
• Plan all service, maintenance, installation and repair work using records, estimates, drawings and specs.
• Ensure training for Engineers and Technicians is carried out.
• Provide engineering support and maximise utilisation of resources.
• Exercise control over work in progress to ensure speedy job completion.
• Ensure company health and safety standards are maintained and report improvements.

Job description

Job Type:Full Time/Permanent

About the job

As Supervisor you will be responsible for leading a team of technicians, skilled/semi-skilled engineers, apprentices and trainees and ensuring they are fully engaged on the maintenance, service, installation and repair of commercial/industrial refrigerating and air conditioning plant.

Main Responsibilities

• Directly supervise a team of service engineers/technicians.
• To accurately estimate labour cost of maintenance, service & repair work and prepare quotations for customers.
• To help allocate labour to maintenance, service, installation and repair contracts with specific responsibility for customer satisfaction and financial result.
• To carry out simple design and project work from catalogue sales. Agree and meet sales margin with Service Manager.
• To plan all service, maintenance, installation and repair work using available records, estimates, drawings and specifications to meet contract requirements.
• To ensure training for Engineers and Technicians is carried out as necessary.
• In conjunction with Service Manager to ensure maximum utilisation of human and material resources, providing engineering support as required.
• To exercise proper control over work in progress, ensuring speedy job completion.
• To ensure that the Company's technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents.
• Responsible for the authorisation of timesheets and expenses for input and that this information is reflected on sales invoices.
• To perform other related duties as assigned or requested.

Our Ideal Candidate

• Strong planning and organisational skills; ability to work to tight deadlines and manage conflicting priorities
• Strong written and verbal communication skills
• Inquisitive mind and conceptual thinker
• Ability to engage and motivate a team

Required Experience

• Previous supervisory experience an advantage
• Minimum five years' experience as a Service Engineer/Technician in an industrial setting
• Substantial practical experience with all aspects of refrigeration and air conditioning, both mechanical and electrical.

About J&E Hall International

J & E Hall is one of world's foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.

As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.

About the Business area

The Installation and service division of J & E Hall installs HVAC and refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover.

J & E Hall supplies multiple industries including food processing, brewing, petrochemical and retail and we regularly work with companies like Heineken, Morrison's and the Ministry of Defence.

We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:

• 26days annual leave
• Defined pension contribution plan
• Life Assurance
• Company vehicle
• Continued professional development, including study leave and financial support for role related qualifications
• Long service awards
• Salary Extras, including shopping, hotel and travel discounts