Service Supervisor - Refrigeration & HVAC

Vibrant Recruits Ltd; West of England; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Company car

Bonus scheme

Private medical

Job summary

Vibrant Recruits Ltd in Bristol is seeking a Service Supervisor – Refrigeration & Air Conditioning to lead a team of service engineers and technicians. The role focuses on coordinating workloads, providing guidance, and delivering high-quality service to customers.

The position offers hybrid working from our Bristol office, a 37.5-hour week, and ongoing training to develop technical and leadership skills within a global HVAC business.

Qualifications

• Five years plus experience in refrigeration or air conditioning service engineering or technician roles.

Responsibilities

• Supervising and supporting a team of refrigeration and air conditioning engineers, technicians and apprentices.
• Planning and allocating service, maintenance, installation and repair work.
• Coordinating engineer workloads to ensure jobs are completed efficiently and customers receive an excellent service.
• Preparing labour estimates, customer quotations and supporting project work.
• Monitoring work in progress, costs and service performance to help achieve operational and financial targets.
• Providing technical guidance and support to engineers when required.
• Identifying training needs and helping develop the skills of the team.
• Managing timesheets, expenses and relevant job records.
• Maintaining high standards of health and safety, quality and compliance.
• Working closely with the Service Manager to maximise team performance and resource utilisation.

Skills

Leadership

Organisational skills

Planning

Team supervision

Job description

Service Supervisor – Refrigeration & Air Conditioning - Bristol

• Location: Bristol
• Hours: 37.5 per week, Monday to Friday
• Contract: Permanent
• Benefits: Company car, bonus scheme, private medical and more

Ready to come off the tools and take the next step in your career?

Are you an experienced refrigeration or air conditioning engineer with a knack for organising people, solving problems and keeping customers happy? Have you gained some team leadership experience and are ready to move into an office-based supervisory role?

This is an opportunity to join a well-established global refrigeration and HVAC business, part of a leading international group, where you can put your technical knowledge to use without carrying out hands‑on engineering work.

Hybrid working in the Bristol office, you'll oversee a team of service engineers and technicians, coordinating workloads, supporting technical decisions and ensuring service, maintenance and installation work runs smoothly.

What's on offer?

• Company car
• Permanent, full-time position
• 37.5-hour working week - Monday to Friday
• 25 days' annual leave
• Pension and life assurance
• Company sick pay
• Ongoing training and professional development

What will you be doing?

• Supervising and supporting a team of refrigeration and air conditioning engineers, technicians and apprentices.
• Planning and allocating service, maintenance, installation and repair work.
• Coordinating engineer workloads to ensure jobs are completed efficiently and customers receive an excellent service.
• Preparing labour estimates, customer quotations and supporting project work.
• Monitoring work in progress, costs and service performance to help achieve operational and financial targets.
• Providing technical guidance and support to engineers when required.
• Identifying training needs and helping develop the skills of the team.
• Managing timesheets, expenses and relevant job records.
• Maintaining high standards of health and safety, quality and compliance.
• Working closely with the Service Manager to maximise team performance and resource utilisation.

What are we looking for?

• At least five years' experience as a refrigeration or air conditioning Service Engineer or Technician.
• Strong practical knowledge of refrigeration and air conditioning systems, including mechanical and electrical aspects.
• Some previous supervisory, team leadership or mentoring experience.
• Excellent organisational and planning skills, with the ability to manage competing priorities.
• Strong communication skills and the confidence to motivate and support a team.
• A customer-focused approach, with an understanding of service delivery, costs and commercial performance.
• You don't need to have held a formal Supervisor title before. If you're an experienced engineer who has supported colleagues, helped coordinate jobs or taken responsibility for leading others, this could be the ideal next step.