Service Supervisor

Vibrant Recruits Ltd; Greater London; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company car

Private medical scheme

Pension and life assurance

25 days annual leave

Incentive bonus scheme

Company sick pay

Ongoing training and professional dev

Job summary

Vibrant Recruits Ltd is seeking an experienced refrigeration or air conditioning engineer to move into an office-based supervisory role. You will oversee a team of engineers and apprentices, coordinate workloads and support technical decisions to ensure service excellence.

Hybrid working from the Bristol office (1-2 days from home) with a 37.5-hour week and a salary of £55,000+; benefits include a company car, private medical, pension and life assurance, plus ongoing training.

Qualifications

• At least five years' experience as a refrigeration or air conditioning Service Engineer or Technician.
• Strong knowledge of refrigeration and HVAC systems, including mechanical and electrical aspects.
• Previous supervisory or mentoring experience is preferred.

Responsibilities

• Supervising and supporting a team of refrigeration and air conditioning engineers, technicians and apprentices.
• Planning and allocating service, maintenance, installation and repair work.
• Coordinating engineer workloads to ensure jobs are completed efficiently and customers receive an excellent service.
• Preparing labour estimates, customer quotations and supporting project work.
• Monitoring work in progress, costs and service performance to help achieve operational and financial targets.
• Providing technical guidance and support to engineers when required.

Skills

Leadership

Team management

Planning

Organisational skills

Communication

Customer focus

Job description

Ready to come off the tools and take the next step in your career?

Are you an experienced refrigeration or air conditioning engineer with a knack for organising people, solving problems and keeping customers happy? Have you gained some team leadership experience and are ready to move into an office-based supervisory role?

This is an opportunity to join a well-established global refrigeration and HVAC business, part of a leading international group, where you can put your technical knowledge to use without carrying out hands‑on engineering work.

Hybrid working from the Bristol office (1 - 2 days from home), you'll oversee a team of service engineers and technicians, coordinating workloads, supporting technical decisions and ensuring service, maintenance and installation work runs smoothly.

What will you be doing?

• Supervising and supporting a team of refrigeration and air conditioning engineers, technicians and apprentices.
• Planning and allocating service, maintenance, installation and repair work.
• Coordinating engineer workloads to ensure jobs are completed efficiently and customers receive an excellent service.
• Preparing labour estimates, customer quotations and supporting project work.
• Monitoring work in progress, costs and service performance to help achieve operational and financial targets.
• Providing technical guidance and support to engineers when required.
• Identifying training needs and helping develop the skills of the team.
• Managing timesheets, expenses and relevant job records.
• Maintaining high standards of health and safety, quality and compliance.
• Working closely with the Service Manager to maximise team performance and resource utilisation.

What are we looking for?

• At least five years' experience as a refrigeration or air conditioning Service Engineer or Technician.
• Strong practical knowledge of refrigeration and air conditioning systems, including mechanical and electrical aspects.
• Some previous supervisory, team leadership or mentoring experience.
• Excellent organisational and planning skills, with the ability to manage competing priorities.
• Strong communication skills and the confidence to motivate and support a team.
• A customer-focused approach, with an understanding of service delivery, costs and commercial performance.

You don't need to have held a formal Supervisor title before. If you're an experienced engineer who has supported colleagues, helped coordinate jobs or taken responsibility for leading others, this could be the ideal next step.

What's on offer?

• Salary: £55,000+
• Company car
• Permanent, full-time position
• 37.5-hour working week - Monday to Friday
• 25 days' annual leave
• Incentive bonus scheme
• Private medical scheme
• Pension and life assurance
• Company sick pay
• Ongoing training and professional development

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