Business Manager

Stratstone; Thurrock; On-site; GBP 30,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Salary sacrifice scheme for a car

Paid volunteer day

High street discounts

Job summary

A leading automotive retailer in Thurrock is looking for a Retail Manager passionate about customer experience. You will ensure exceptional service and support Sales Executives in achieving their goals. The role requires an analytical mindset and experience in automotive sales. You will receive a competitive salary, 33 days holiday, and other benefits such as training opportunities and company discounts.

Qualifications

• Experience in automotive sales with similar profile brands.
• Conscientious approach to regulations and policies.
• Ability to reflect and interpret financial information.

Responsibilities

• Ensure outstanding customer experience throughout their journey.
• Support Sales Manager in overseeing Sales Executive systems.
• Provide training and coaching to Sales Executives.

Skills

Analytical mindset

Passion for customer experiences

Team leadership

Automotive sales experience

Job description

£30,000 basic salary with £60,000 OTE and company car, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you passionate about steering your team to success? Do you have an analytical mindset and strive to exceed targets? If so, you’ll be a perfect fit at Stratstone

We love people who value exceptional customer experiences, in the same way that we do; Stratstone are committed to providing our customers with the highest level of service. As a Retail Manager, you’ll play a critical role in ensuring every one of our customers receives an outstanding experience throughout their journey with us.

What you’ll bring to the role:

• A passion for providing outstanding experiences that keep customers coming back to our dealerships.
• Supporting the Sales Manager in overseeing the Sales Executive prospect system, ensuring all information is being entered, updated, and used effectively.
• A conscientious approach, always striving to observe regulations, policies, and guidelines, as well as adhering to all FCA regulations and standards for Finance & Insurance.
• Motivation for achieving department profitability, finance, and customer experience objectives.
• An analytical mindset with the ability to reflect and interpret financial information, regularly drawing up business reports for Senior Management.
• Passion for helping others to grow and develop, regularly providing training, coaching, and guidance to Sales Executives, supporting them to become the best they can be.
• Detailed experience of automotive sales with similar profile brands, as well as working in a team with shared objectives and personal performance goals.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Equality and Diversity

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.