Service Sales Business Development Manager

FAAC Technologies; Sunbury-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

The FAAC Group is seeking a Service Sales Business Development Manager to drive growth and retention of automatic doors contracts across the region. You will meet clients, survey sites, define solutions, manage quotations and guide the sales cycle to close. CRM logging is mandatory and a key success measure.

The role is field-based with occasional travel to the Sunbury-on-Thames office for training, meetings, and client visits, and some account development for the New Door Business (EQS).

Qualifications

• Related degree or equivalent sales experience.
• Experience with field sales to FM, local authority and retail customers.
• Experience selling service contracts or cyclical services.
• Knowledge of automatic door products and related standards is beneficial.
• Proficiency in CRM and Microsoft Office suite.

Responsibilities

• Meet targets for quotations submitted and orders won.
• Meet targets for enquiry-to-quotation times and conversion rates.
• Keep quotes updated in the CRM and visible in the portal.
• Promote FAAC Entrance Solutions and seek opportunities for other areas.
• Ensure comprehensive handovers with Help Desk, Key Accounts, Quoted Works Team & Invoicing.

Skills

Self-motivation

Communication

Negotiation skills

Time management

Team player

Proactive problem solver

Commercial acumen

Self-starter

Education

Related Degree or equivalent relevant sales experience

ADSA or ADIA / DHF knowledge (benefit)

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

THIS IS A FIELD BASED ROLE WORKING WITHIN IN THE NORTH OF THE UK. OCCASIONALLY TRAVEL REQUIRED TO OUR OFFICE IN SUNBURY ON THAMES.

1) OVERALL PURPOSE OF THE JOB

The Service Sales Business Development Manager role is responsible for the growth and retention of automatic doors contracts on a regionalised basis. Seek out and secure Regional and National opportunities from various sources, including field engineer requests, existing client requests, non–contract enquiries and internal requests from our New Product Sales or Operational personnel. Leads will come from a variety of sources, including but not limited to, cold calling, tenders, renewals, previous customers and leads from our field-based workforce.

The role also requires meeting with the customer to understand their requirements, the surveying of site, identification of the correct solution, manage the quotation and sales process and the closure of the sale. The logging of the details in our CRM system is a mandatory part of the role and the key measure for success. There is also a limited element of account management within the role, with the key focus being on the sale of new contracts.

Other key requirements include:

• Providing our customers with excellent service standards and promoting FAAC Entrance Solutions service products.
• To devise a solution which meets the clients’ requirements and the company guidelines.
• Progress the opportunity through to an order, in line with the agreed estimating procedures and rules.
• Submit the quotation to the client within a pre-agreed timeframe.
• Record the opportunity on CRM in real time with any subsequent action.
• To maintain contact with the customer through the process until handover to the operations team.

In addition, the role will require some focus on developing leads for the New Door Business (EQS) and to ensure that the door business is operating in a commercially astute manner.

This is a Field Based role, however there will be instances where you will be asked to work away from home, to attend training sessions, Sales Meetings, Meet Clients & attend Exhibitions for our Industry.

2) KEY RESPONSIBILITIES

• To meet given targets for quotations submitted.
• To meet given targets for orders won and opportunity conversion rates.
• To meet given targets for enquiry to quotation time scales.
• Ensure quotes won or lost are updated in real time and are visible through the sales quote’s portal.
• Promote FAAC Entrance Solutions as an organization and seek out opportunities for other areas of the business.
• Ensure detailed handovers are undertaken with the relevant internal team members I.E. Help Desk, Key Accounts, Quoted Works Team & Invoicing for secured service contracts

3) KNOWLEDGE / SKILLS / EXPERIENCE REQUIRED

• Educational (Preferred)
• Related Degree or equivalent relevant sales experience
• ADSA or ADIA - Auto Door Suppliers Association BS7036 / BSEN16005:2012 or DHF – Door & Hardware Federation would be of benefit
• Experienced (Required)
• I.T Skills Inc: Microsoft Packages: Word, Excel, Outlook & CRM type systems
• Field Sales to FM, local authority, retail and other such customers
• Sales of Service Contracts or other cyclical services
• Automatic Pedestrian Door Maintenance Contracts or similar product
• Presentations – Clients and Internal teams Experienced (Preferred)
• DHF – Door & Hardware Federation
• ADSA or ADIA – Auto Door Suppliers Association
• BS7036 / BSEN16005:2012
• Route to Market for our Industry

45) COMPETENCIES / CAPABILITIES

• Self-Motivation and drive to succeed
• Communication and interpersonal skills (both internal and external)
• Commercial / Business Acumen
• Time management and organization
• Self-starter
• Team player
• Negotiation skills
• Proactive problem solver