Service Renewals & Operations Coordinator

Nomios; Basingstoke; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Nomios is seeking a Service Operations Coordinator to join our Service Business team in the Basingstoke area. You will manage service renewals, logistics coordination, asset and entitlement records, and supplier engagement in a fast-paced environment.

The role offers opportunities to develop processes, take on increasing responsibility, and collaborate across Sales, Finance, Operations and Technical teams. We value proactive, detail-oriented professionals who can build strong customer

Qualifications

• Previous experience in an administrative, operations, service coordination or business support role.
• Experience in a technology, managed services, cyber security or IT services environment.
• Exceptional attention to detail with the ability to manage complex data and documentation.
• Strong organisational skills and the ability to prioritise effectively.
• Confident managing multiple workstreams simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Experience working with operational, procurement, order management or service management systems.
• Proficiency in Microsoft 365 applications.
• Commercial awareness and an understanding of customer service delivery.
• A willingness to learn, develop and take on additional responsibilities as the role evolves.

Responsibilities

• Managing service renewals, maintenance agreements and support contract renewals.
• Monitoring renewal schedules and ensuring customer contracts are renewed within agreed timescales.
• Coordinating renewal opportunities and obtaining pricing, approvals and vendor quotations.
• Liaising with vendors and distributors to secure renewal quotations and resolve commercial queries.
• Maintaining accurate records of service agreements and renewal activity.
• Coordinating customer deliveries, collections and warehouse activity.
• Managing shipment tracking and progress against delivery dates.
• Supporting domestic and international logistics activities.
• Managing Return Merchandise Authorisation cases from initiation through to completion.
• Coordinating hardware replacements, returns and warranty claims.
• Preparing and maintaining accurate RMA documentation.
• Supporting import/export activities and related compliance requirements.
• Maintaining accurate asset and entitlement records and audit trails.
• Acting as a central point of coordination between customers, vendors and internal teams.
• Providing regular updates to stakeholders regarding operational activity, renewals and requests.

Skills

Organisational skills

Verbal and written communication

Multi-tasking

Microsoft 365

Service coordination experience

Procurement / order management

Tools

Microsoft 365 applications

Job description

Nomios is seeking a Service Operations Coordinator to join our Service Business team in the Basingstoke area. You will manage service renewals, logistics coordination, asset and entitlement records, and supplier engagement in a fast-paced environment.

The role offers opportunities to develop processes, take on increasing responsibility, and collaborate across Sales, Finance, Operations and Technical teams. We value proactive, detail-oriented professionals who can build strong customer