Cyber MSP Service Operations Coordinator

Nomios Group; Basingstoke; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Nomios is recruiting a Service Operations Administrator to join the Service Business team in Basingstoke. The role combines operational administration, service renewals, logistics coordination, asset management and supplier engagement in a cyber security MSP/MSSP context.

The successful candidate will support customers, vendors and internal teams in a fast-paced environment, with opportunities to take on more responsibility as the function evolves.

Qualifications

• Previous experience in an administrative, operations, service coordination or business support role.
• Experience working within a technology, managed services, cyber security or IT services environment.
• Exceptional attention to detail with the ability to accurately manage complex data and documentation.
• Strong organisational skills and the ability to prioritise effectively.
• Confidence managing multiple workstreams simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Experience working with operational, procurement, order management or service management systems.

Responsibilities

• Manage service renewals, maintenance agreements and support contracts, ensuring continuity of customer services.
• Coordinate logistics activities including deliveries, collections, warehouse movements and shipment tracking.
• Administer RMA and warranty processes, managing vendor communications and replacement hardware requirements.
• Support import, export and compliance activities, ensuring documentation and regulatory requirements are met.
• Maintain accurate records of assets, serial numbers, entitlements and service agreements.
• Investigate and resolve operational discrepancies across multiple systems and stakeholders.
• Coordinate activity between customers, vendors, suppliers and internal teams to ensure commitments are delivered.
• Manage competing priorities, escalating risks and resolving issues proactively.
• Identify opportunities to improve processes and support the continued development of the Service Operations function.

Skills

Operational administration

Service renewals

Logistics coordination

Asset management

Vendor engagement

Tools

Microsoft 365

Job description

Nomios is recruiting a Service Operations Administrator to join the Service Business team in Basingstoke. The role combines operational administration, service renewals, logistics coordination, asset management and supplier engagement in a cyber security MSP/MSSP context.

The successful candidate will support customers, vendors and internal teams in a fast-paced environment, with opportunities to take on more responsibility as the function evolves.