Service Reception Manager- Volkswagen Coulsdon

Marshall Motor Group; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

Marshall Motor Group is seeking a driven Service Reception Manager for their Volkswagen store in Coulsdon. This full-time role involves providing guidance to Service Advisors, enhancing customer satisfaction, and fostering professional relationships. The position offers competitive pay with bonuses and excellent employee benefits.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discount for servicing

Purchase discount scheme

Bonus schemes for customer satisfaction

Qualifications

• Experience in a similar role within a vehicle dealership preferred.
• Professional, calm, and positive demeanor required.
• Strong organizational and time management skills.

Responsibilities

• Guide and direct the team of Service Advisors.
• Ensure high levels of customer satisfaction.
• Identify areas for service department improvement.

Skills

Leadership

Customer Care

Organization

Proactive Mindset

Time Management

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Marshall Motor Group

Location:

Cambridge, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

88b3c2653b5a

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Job titleService Reception Manager- Volkswagen Coulsdon Job referenceREQ09833 Date posted14/10/2024 Application closing dateBlank LocationVolkswagen Coulsdon SalaryCompetitive and with a bonus and OTE scheme in place Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description

Role: Service Reception Manager
Location: Volkswagen Coulsdon
Hours: hours per week, including Saturday mornings on a rota basis
Salary: Competitive and with a bonus and OTE scheme in place
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus schemes: Customer satisfaction and team performance bonus schemes

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.

The role

Marshall Motor Group are currently recruiting for a Service Reception Manager to join our Volkswagen store in Coulsdon. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.

What will I do on a daily basis?

•Provide day to day guidance and direction to a team of Service Advisors

•Ensure the highest level of customer care and satisfaction are delivered at all times

•Identify areas of improvement for the service reception department to improve performance and customer satisfaction

•Plan ahead and manage time effectively to ensure all tasks are achieved

•Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

What experience do I need?

• Ideally you would have some experience in a similar role within a vehicle dealership

• Ability to remain professional, calm and positive at all times

• Approach tasks eagerly and cooperate fully when requested

• Proactive mind set

• Positive, can-do attitude

• Outstanding organisation and time management skills with the ability to work to deadlines

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.