Service Quality Manager - Care Compliance & Improvement

Kingsley Healthcare Group; Lowestoft; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Welcome bonus

Monthly car allowance

Pension scheme

Health & wellbeing benefits

Employee discounts

Career development

DBS disclosure paid

Job summary

Kingsley Healthcare Group is seeking a Service Quality Manager to oversee high-quality care across elderly, homecare and specialist services, predominantly in East-Norfolk and Suffolk, with occasional travel.

You will drive a culture of excellence, monitor regulatory compliance, and guide teams to implement robust action plans. The role entails auditing, reporting, and continuous improvement work supported by the Quality and Operations teams.

Qualifications

• Proven experience in a quality, compliance, auditing or senior operational role within adult social care.
• A strong working knowledge of CQC regulations and the regulatory framework.
• Experience auditing care services and developing and monitoring improvement plans.
• The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns.
• Strong written skills and the ability to produce clear, evidence-based reports.
• Excellent communication and relationship-building skills.
• The ability to manage your own workload and prioritise effectively across several services.
• The ability to travel regularly between services.

Responsibilities

• Completing quality, compliance and service audits and identifying areas requiring improvement.
• Reviewing care documentation, governance systems and evidence of regulatory compliance.
• Supporting services to develop and complete robust action plans following audits, inspections or identified concerns.
• Working alongside managers to embed improvements rather than simply identifying what needs to change.
• Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing.
• Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity.
• Identifying emerging risks, themes and trends and ensuring these are appropriately escalated.
• Providing practical advice, coaching and guidance to managers and teams.
• Following up improvements to ensure changes have been embedded and sustained.
• Promoting a positive culture of learning, accountability and continuous improvement.

Skills

Quality management

Auditing

CQC knowledge

Regulatory compliance

Report writing

Stakeholder management

Communication

Workload management

Travel readiness

Job description

Kingsley Healthcare Group is seeking a Service Quality Manager to oversee high-quality care across elderly, homecare and specialist services, predominantly in East-Norfolk and Suffolk, with occasional travel.

You will drive a culture of excellence, monitor regulatory compliance, and guide teams to implement robust action plans. The role entails auditing, reporting, and continuous improvement work supported by the Quality and Operations teams.