Service Planner

TDRS Recruitment Limited; Sunbury-on-Thames; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Service Planner for a fast-paced team in the automatic door industry. The role entails efficiently scheduling engineers, maintaining customer relations, and using route planning tools to enhance service delivery. Candidates should possess strong customer service skills and experience in a planning role. This opportunity offers a competitive salary, benefits including profit share, and career progression within a well-structured team.

Benefits

Profit Share

25 days annual leave plus bank holidays

Company pension scheme

Medicash health incentive

Full training and ongoing development

Qualifications

• Previous experience as a Service Planner, Service Co-ordinator, or Scheduler.
• Ability to build relationships with engineers and colleagues.
• Industry experience within automatic doors or similar service sectors is preferable.

Responsibilities

• Efficiently plan and schedule engineers across the assigned region.
• Use route-planning tools to minimize travel time and improve efficiency.
• Respond promptly to customer inquiries and incoming calls.

Skills

Strong customer service skills

Excellent geographical knowledge of the UK

Confident IT skills

Job description

Service Planner – Automatic Door Industry

£30,000 + Bonus

An excellent opportunity has arisen for an experienced Service Planner to join a leading name in the automatic door and entrance solutions industry. Based in Sunbury, this role offers the chance to become a key part of a supportive and fast‑paced planning team within a nationally recognised organisation.

This position will support one of the company’s busiest regions, ensuring engineers are effectively deployed and customers receive outstanding service. With strong company growth and a collaborative team culture, this is an ideal opportunity for someone looking to develop their career within service operations.

Qualifications:

• Previous experience as a Service Planner, Service Co-ordinator, Scheduler, or within a similar planning capacity.
• Strong customer service skills and the ability to build productive working relationships with engineers, colleagues, and external partners.
• Excellent geographical knowledge of the UK.
• Industry experience within automatic doors or similar field‑based service sectors is desirable, though not essential.
• Confident IT skills and the ability to use planning systems effectively.

Key Responsibilities:

• Efficiently plan and schedule engineers across the assigned region, ensuring work load is optimised and workloads are balanced.
• Use available route‑planning tools to minimise travel time and improve operational efficiency.
• Maintain a positive and solutions‑focused approach while working in a fast‑paced environment.
• Respond promptly to customer enquiries and incoming calls.
• Prepare quotations for remedial works and planned preventative maintenance (PPM).
• Keep internal systems and any client portals up to date with accurate information.

Benefits & Working Hours:

• Profit Share, equivalent to approximately one twelfth of annual salary, subject to company performance.
• 25 days annual leave plus bank holidays.
• Company pension scheme.
• Medicash health incentive.
• Full training and ongoing development.
• Clear progression opportunities within a well‑structured national planning team.

Hours:

• Monday to Friday : either 8am –5pm or 8 : 30am – 5.30pm (1-hour lunch)
• 1 in 5 Saturdays (8 : 30am - 4pm – flexible scheduling available through shift swaps)

If you have the experience and ambition to thrive in this Service Planner role, we would love to hear from you. Apply today and take the next step in your career with a national market leader in entrance solutions.