Clinic Operations Manager

JR United Kingdom; Kingston upon Hull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Clinic Operations Manager to ensure high-quality patient experiences and manage operational functions across multiple sites. This role involves overseeing compliance, managing a dedicated team, and driving the growth of innovative healthcare services as part of a mission to redefine healthcare delivery in the UK.

Benefits

Pension scheme

Paid holiday

Free annual health check

Discounts on services

Growth opportunities within the business

Qualifications

• 3+ years of management experience in healthcare operations.
• Strong knowledge of CQC standards and patient confidentiality.
• Experience with digital systems in healthcare.

Responsibilities

• Oversee daily operations and compliance across clinics.
• Manage internal systems and handle incident reporting.
• Track KPIs and assist with financial reconciliations.

Skills

People leadership

Organisational skills

Problem-solving

Digital systems knowledge

Tools

Google Workspace

Slack

Mailchimp

Semble

Job description

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Clinic Operations Manager, kingston upon hull, east yorkshire

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Client:

One5 Health

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

About One5 Health

One5 Health is redefining healthcare — making it more proactive, personalised, and preventative. We are a doctor-led, lifestyle-focused private medical service that blends high-quality clinical care with cutting-edge diagnostics, digital tools, and long-term health planning.

From comprehensive health assessments and blood testing to ongoing support for weight management, metabolic health, mental wellbeing, and exercise therapy, we give patients the time, tools and team they need to take control of their health.

We believe that healthcare should not just treat illness but actively promote health and prevent disease, and we’re proud to be leading that shift.

We are now seeking a Clinic Operations Manager to join our growing team and take ownership of day-to-day service delivery across our London sites. This is a pivotal role in ensuring a consistently high-quality patient experience while also helping us grow and scale into the future.

Why Join One5 Health?

• Be part of a fast-growing, purpose-driven healthcare company committed to preventative, evidence-based care.
• Work alongside experienced GPs, clinical coaches, and wellness practitioners who care deeply about patient outcomes.
• Help shape the future of healthcare through digital innovation, including at-home diagnostics, remote coaching, and tech-enabled care models.
• Play a key leadership role in a modern, patient-first clinic environment.
• Join a team where your ideas, feedback, and contribution will have a direct impact on business growth and success.

The Role

The Clinic Operations Manager will lead the operational, administrative, and compliance functions of our multi-site business. You’ll work closely with clinicians, front-of-house staff, suppliers, and the executive team to ensure the smooth day-to-day running of our clinics and deliver a seamless, premium patient experience.

You’ll thrive if you’re organised, adaptable, people-focused, and excited by the idea of building systems and processes in a scaling healthcare business.

Key Responsibilities

Operations & Compliance

• Oversee daily clinic operations across sites, including front-of-house, rotas, courier/test kit logistics, appointment flow, and room scheduling.
• Ensure CQC compliance and support audits, infection control, and governance reporting.
• Manage internal systems (e.g. Semble, Google Workspace, Slack, Mailchimp); update service templates, forms, and protocols.
• Handle incident reporting, complaints, and patient service resolution.
• Support implementation of new services, patient journeys, and digital care models.
• Lead and support a small team of care coordinators and reception staff.
• Onboard, train, and motivate new staff and locums.
• Promote exceptional service and uphold One5 Health’s warm, friendly and professional brand tone.
• Manage stock for clinical supplies, supplements, and home test kits.
• Liaise with pharmacy, courier, and lab partners to ensure timely fulfilment.
• Track consumable usage and support supplier management and cost control.

Business Support & Reporting

• Track KPIs including patient volume, turnaround times, satisfaction, and clinical utilisation.
• Deliver weekly operational updates to the leadership team.
• Assist with financial reconciliations, invoice processing, and cost monitoring.

Supporting Growth & Digital Scaling

As a growing company, we’re looking for someone who can also:

• Support new site openings, room expansions, and clinical service launches.
• Help operationalise digital services, from virtual consultations to at-home diagnostics and subscriptions.
• Play an active role in scaling systems and workflows to enable national growth.
• Bring ideas and structure to how we manage quality, compliance, and customer experience as we scale.

What We’re Looking For

• 3+ years experience in management position in a clinic, health centre, or healthcare operations role.
• Strong working knowledge of CQC standards, health and safety, patient confidentiality and infection control.
• Experience with digital systems and platforms (such as Semble, Google Workspace, Mailchimp, Slack etc.).
• Strong people leadership skills and a calm, solutions-focused mindset.
• Highly organised and able to juggle priorities across multiple sites.

Working Pattern

• Mondays required; remaining days rotate to ensure coverage

Salary & Benefits

• Competitive salary, based on experience
• Pension scheme and paid holiday
• Free annual health check and discounts on services
• Opportunity to grow with the business and shape your own role

Join One5 Health and help us build the future of doctor-led, preventative healthcare.

We’re looking for someone ready to lead today and build for tomorrow.