Service Operations Leader: Transformation & Performance

Tunstall Healthcare Group; Goole; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Car allowance

Bonus

Private healthcare

Pension

Holiday entitlement

Wellbeing support

Job summary

Tunstall is seeking a Head of Service Operations to lead and optimise the end-to-end service journey from estimating through invoicing. You will shape the delivery model, drive performance and accountability, and work closely with Field Operations to align demand with field capacity.

The role requires significant experience in service operations leadership, strong commercial acumen, and a track record of using data to improve efficiency and customer outcomes.

Qualifications

• Significant operational leadership experience in service operations or comparable environments.
• Proven management experience in technology-based or regulated service settings.
• Experience leading multi-functional teams and driving performance with KPIs.

Responsibilities

• Lead the Service Operations function with clear ownership and accountability across administration, estimating, scheduling and chargeable works.
• Develop and mentor the Service Operations Managers and teams.
• Own performance standards, processes and ways of working for Service Operations.
• Coordinate with Field Operations to deliver a joined-up service.
• Oversee end-to-end service journey from estimating to invoicing.
• Drive scheduling efficiency, capacity planning and cost control.
• Improve service revenue through accurate capture of chargeable work and margins.
• Embed KPI reporting and data-driven insights to drive improvements.

Skills

Operational leadership

Management experience

Team leadership

Operational accountability

Planning & scheduling

Data-driven management

Continuous improvement

Customer focus

Commercial acumen

Stakeholder management

Results-oriented

Communication

Collaboration

Service ops leadership

ERP systems

Estimating & job costing

Operational reporting

Lean

Digital transformation

Tools

ERP systems

Job description

Tunstall is seeking a Head of Service Operations to lead and optimise the end-to-end service journey from estimating through invoicing. You will shape the delivery model, drive performance and accountability, and work closely with Field Operations to align demand with field capacity.

The role requires significant experience in service operations leadership, strong commercial acumen, and a track record of using data to improve efficiency and customer outcomes.