Head of Commercial & Service Operations

Nuvo Hiring; Harworth; On-site; GBP 90,000 - 150,000; Full time

Job summary

Nuvo Hiring seeks a senior leader to take ownership of a multi-million-pound service operation and a field-based team of 20+ people. The role focuses on revenue, margin and recurring income growth, plus customer experience and retention in a busy, fast-moving environment.

The successful candidate will lead above the noise, shape the commercial picture and build scalable capabilities to support significant growth in the coming years.

Qualifications

• Experience leading teams of 20+ and managing large service operations.
• Proven track record of driving revenue, margins and recurring income growth.
• Ability to turn a good service function into a scalable, profitable operation.

Responsibilities

• Own and run a multi-million-pound service operation.
• Lead a field-based team to deliver exceptional customer delivery and retention.
• Drive operational performance, capacity planning and resource management.
• Build the structure, processes and leadership to enable growth.

Skills

Leadership

Commercial acumen

Stakeholder management

People management

Job description

We’re looking for a senior leader to take ownership of a multi-million-pound business service operation within a fast-growing, privately owned company.

The business has grown rapidly, is investing through acquisition and expects its service operation and field-based team to expand significantly over the next few years.

The opportunity is to commercialise, professionalise and scale the function.

You’ll take ownership of:

• A multi-million-pound service operation
• A field-based team of 20+ people
• Revenue, margin and recurring income growth
• Customer experience and retention
• Operational performance, capacity and resource planning
• Building the structure, processes and leadership capability needed for growth

This is a busy, demanding environment. Customers need solutions, priorities change and operational challenges need resolving quickly.

But this isn’t about becoming another person buried in the day-to-day.

We’re looking for someone who can lead above the noise, see the bigger commercial picture and build an operation capable of supporting significant growth.

Your background could come from any business delivering a substantial service operation.

What matters is that you’ve led people, owned commercial performance, improved customer delivery and understand how to turn a good service function into a scalable and increasingly profitable business operation.

If that sounds like you, we'd be keen to talk.