Service Operations Lead (Dynatrace)

Leeds Building Society; Leeds; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working (2 days in the office)

Annual bonus up to 12%

Matched pension contributions up to 10

26 days holiday + bank holidays

Volunteer days

Job summary

Leeds Building Society is seeking a Service Operations Lead for a 12-month Fixed Term Contract to guide a team of six analysts who monitor and maintain service health using Dynatrace. You will drive incident management with clear leadership and communication to resolution, coaching talent and collaborating with stakeholders across IT and business units.

We offer hybrid working (2 days in the office), a bonus up to 12%, pension matching up to 10%, 26 days holiday plus bank holidays and holiday

Qualifications

• Strong, visible people leader who role models, cares, connects and coaches to drive performance, change, positive engagement and deliver against challenging objectives.
• Previous experience in a similar role, leading alerts and monitoring for several services, using Dynatrace.
• Experience in deploying, monitoring and troubleshooting large scale distributed and cloud solutions.
• ITIL Service Management Framework within complex IT environments.
• Self starter, with strong stakeholder management skills and the ability to influence at all levels.

Responsibilities

• Lead 6 Service Operations Analysts who alert, monitor and maintain our service health.
• Drive incident management providing leadership and communication to resolution.
• Coach and nurture talent while collaborating with stakeholders across IT and business teams.

Skills

Leadership

Dynatrace

Incident management

ITIL

Stakeholder management

Coaching

Job description

How you'll help us live our purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do. And you can play your part too – join our team as our Service Operations Lead on a 12 month Fixed Term Contract

How you'll make a difference

Your exceptional leadership capabilities will inspire and empower, as you lead 6 Service Operations Analysts who alert, monitor and maintain our service health. We're proud of our inclusive culture and you'll preserve and elevate this; inspiring people through authentic role modelling of our behaviours, while deliberately and consistently driving high performance as you coach and nurture talent. With practical, hands on expertise in Dynatrace, you'll drive incident management providing leadership and communication to resolution.

What will you bring to the role?

• Strong, visible people leader who role models, cares, connects and coaches to drive performance, change, positive engagement and deliver against challenging objectives.
• Previous experience in a similar role, leading alerts and monitoring for several services, using Dynatrace.
• Experience in deploying, monitoring and troubleshooting large scale distributed and cloud solutions.
• ITIL Service Management Framework within complex IT environments.
• Self starter, with strong stakeholder management skills and the ability to influence at all levels.

In return, you'll get the best from us:

• Hybrid working – 2 days per week in the office
• Annual bonus up to 12%
• Matched pension contributions up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme
• Colleague Mortgage and Saver products
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on [e-mail].

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