Service Managers

Medway Mental Health Nhs Trust; England; On-site; GBP 60,000 - 70,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust seeks an experienced Service Manager to lead Rehabilitation Services across the North and West Directorates and the Recovery and Wellbeing College. The role focuses on operational delivery, patient flow, and bed utilisation in both inpatient and community settings.

You will drive service development, ensure policy and governance compliance, and coordinate improvement plans with the General Manager and Clinical Leadership to achieve high standards of

Responsibilities

• Lead and manage the operational provision and delivery of high‑quality rehabilitation services in both in‑patient and community settings.
• Improve patient flow and efficient use of rehab beds through data‑driven demand and capacity management.
• Oversee policy development, quality assurance, information governance and performance control.

Job description

An exciting opportunity has arisen for aService Managerto operationally lead the Rehabilitation Services across the North and West Directorates as well as the Recovery and Wellbeing College (county-wide).

The role is to lead and manage the operational provision and delivery of a high-quality rehabilitation services both in-patient unit and community-based services ensuring that there is efficient use of rehab inpatient beds and ensuring excellent clinical, operational and financial outcomes by working closely with colleagues in all other relevant teams.

The scope of this role includes service development,development of policy, quality, information governance and performance control and ensuring KMMH's vision, strategic aims, service objectives and values are translated into practice.

There is a need for you to work collaboratively with other providers enabling seamless patient pathways and service user engagement

You will need to be proficient in the use of data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented.

You will identify opportunities for service improvement and growth seeking support from the General Manager to maximise these.

Working closely with the Professional Heads, Service Director and General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards.

This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting.

Service Managers work closely with the Team Managers or equivalent (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.

Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data caseload management and adherence to agreed clinical pathways. In addition, Service Mangers systematically make certain that clinical governance arrangements are imbedded within services and are working to full effect.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway.

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint staff with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).