Service Manager

The Methodist Church in Britain; Newsham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust seeks a Service Manager to lead Rehabilitation Services across the North and West Directorates, with county-wide oversight of the Recovery and Wellbeing College. The role covers inpatient and community rehabilitation, bed management, and delivery of clinical, operational and financial outcomes.

You will partner with other providers, use data to drive improvements, ensure governance and quality, and recruit and manage staff including Team Managers.

Qualifications

• Recognised professional qualification in social work (DipSW/CQSW), mental health nursing (RMN), psychology or allied health profession.
• First degree required.
• Continuing professional development evidenced to Master's level or equivalent.

Responsibilities

• Operationally lead rehabilitation inpatient and community services across the North and West Directorates.
• Ensure efficient bed use and strong clinical, operational and financial outcomes.
• Assure clinical quality, patient safety and outcomes meet high standards.
• Lead investigations into serious incidents, complaints and staffing issues.
• Recruit, train, supervise and appraise staff, including Team Managers.
• Manage patient flow using demand and capacity data and clinical pathways.
• Embed clinical governance and drive service development and performance.
• Translate the trust's vision and values into practice.
• Collaborate with other providers to enable seamless patient pathways.
• Use data analytics to coordinate improvement plans and drive growth opportunities.

Education

DipSW/CQSW or RMN or psychology or allied health

First degree

MSc or Master's level CPD

Job description

Service Manager role leading Rehabilitation Services across the North and West Directorates, with county-wide oversight of the Recovery and Wellbeing College, at Kent and Medway Mental Health NHS Trust. It covers inpatient and community rehabilitation, managing bed use and clinical, operational and financial outcomes alongside service development and quality. The post stands out for partnership work with other providers, data-led improvement plans and a county-wide span of hospital and community settings. Candidates need a UK driving licence and car for business use, unless disabled, plus Master's-level CPD.

What the job involves

• Operationally lead rehabilitation inpatient and community services across the North and West Directorates and the county-wide Recovery and Wellbeing College
• Manage operational delivery to ensure efficient use of rehab inpatient beds and strong clinical, operational and financial outcomes
• Provide assurance that clinical quality, patient safety, satisfaction and outcomes meet required high standards, working with Professional Heads, the Service Director and General Manager
• Lead investigations into serious incidents, complaints and staffing issues, and ensure compliance with mandatory reporting
• Recruit, appoint, train, supervise, appraise and manage the performance of staff, including Team Managers, to deliver high-quality care
• Manage patient flow using demand and capacity data, length of stay, caseload and adherence to agreed clinical pathways
• Ensure clinical governance is embedded and working fully within services
• Lead service development, policy, quality, information governance and performance control
• Translate the trust's vision, strategic aims, service objectives and values into practice
• Work with other providers to enable seamless patient pathways and service user engagement
• Use data and analysis to coordinate and implement improvement plans
• Identify service improvement and growth opportunities, seeking General Manager support to maximise them

What’s required

Qualifications

• Recognised professional qualification in social work (DipSW/CQSW), mental health nursing (RMN), psychology or an allied health profession such as occupational therapy
• First degree
• Continuing professional development evidenced to Master's level or equivalent

Experience

• Senior management experience running large multidisciplinary teams with significant clinical and business delivery targets
• Managing budgets and resources effectively
• Leading and managing change to deliver organisational goals
• Individual and team performance management and appraisals

Skills & knowledge

• Effective communication and interpersonal skills, with proven ability to develop and manage key relationships at all levels
• Leadership skills, especially leading change through influence without direct management
• Ability to analyse complex issues, gather relevant information and exercise sound judgement
• Proficiency in the use of data and analysis to improve patient outcomes

Checks & eligibility

• Full, valid UK driving licence and access to a car for business use, unless disabled under the Equality Act 2010

Nice to have

• MSc in Management
• Project management qualification