HGV Service Manager/Workshop Controller - DAF Dealership

Lothian Daf; Bathgate; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dynamic HGV Service Manager/Workshop Controller to lead their Bathgate workshop. This role offers the chance to drive growth and efficiency while managing a dedicated team of technicians and apprentices. You'll be responsible for ensuring high levels of customer service and financial performance, all while maintaining a focus on workshop efficiencies. With a competitive salary package, tailored training, and potential for a company vehicle, this is a fantastic opportunity for a motivated individual to make a significant impact in a thriving environment. Apply today to join a successful team and shape the future of the workshop!

Benefits

Company Vehicle

Competitive Salary Package

22 Days Holiday

Company Pension

Death in Service Benefit

Tailored Training and Development

Qualifications

• Proven experience in a Service Manager or Workshop Controller role in the commercial vehicle sector.
• Strong leadership and technical skills with a focus on customer service.

Responsibilities

• Oversee the Service Department and manage a team of technicians and apprentices.
• Ensure timely job card flow and maintain workshop efficiencies.

Skills

Leadership Skills

Technical Knowledge of Commercial Vehicles

Communication Skills

Team Management

Problem-Solving Skills

Tools

Keyloop

Kerridge

DAFCheck

Techshare

Job description

Lothian DAF Bathgate is seeking a highly motivated and experienced individual to join their successful team in Bathgate, West Lothian. This is a combined role offering the opportunity to lead and manage the workshop while ensuring its smooth operation.

The Role:

1. Oversee the efficient running of the Service Department, driving growth and development of workshop facilities.
2. Control the allocation of work to a team of 11 Technicians and 2 Apprentices (across two shifts) to meet departmental KPI’s.
3. Ensure the timely flow of job cards through the workshop and to administration.
4. Liaise effectively with Service Reception, Workshop Foreman, and Technicians.
5. Provide strong leadership and direction to achieve the highest levels of customer service and financial performance targets.
6. Maintain a strong focus on workshop efficiencies and meet all relevant KPI’s.
7. Analyse fluid contamination samples.
8. Update Dealer/Manufacturer systems (Keyloop, Kerridge, DAFCheck, Techshare).
9. Assist technicians with any technical issues.
10. Secure customer authorisation for additional work.
11. Ensure all work is completed correctly, competently, and within expected timescales.
12. Finalise and sign off job cards.

The Ideal Candidate:

1. Proven track record in a similar Service Manager or Workshop Controller role within the commercial vehicle industry.
2. Strong leadership skills to effectively manage a team and achieve results.
3. Excellent commercial vehicle technical knowledge and working understanding of DAF products.
4. Proficiency in Keyloop (Kerridge) is an advantage along with other relevant dealership/manufacturer systems experience.
5. High level of experience with the ability to prioritise tasks and manage a busy environment.
6. Excellent communication and interpersonal skills to liaise with customers, technicians, and colleagues.

We Offer:

1. Competitive salary package with auto enrolment pension, company vehicle, and additional benefits.
2. 22 days holiday (plus Bank Holidays).
3. Company pension and death in service benefit.
4. Potential for company vehicle.
5. Tailored training and development.

To Apply:

Please contact Ross Newbigging by mobile [phone]) or email [e-mail].

This is a fantastic opportunity for a highly motivated individual to join a successful team and make a real difference. Apply today!

Apply for HGV Service Manager/Workshop Controller - DAF Dealership