Service Manager, Surgical Pathways & Access

Princess Alexandra Hospital; Harlow; On-site; GBP 60,000 - 80,000; Full time

Job summary

The Princess Alexandra Hospital NHS Trust is recruiting a Service Manager to provide strong operational leadership across our Trauma and Orthopaedic and Rheumatology services. Working within a fast-paced clinical environment, you will oversee performance, workforce, finance and service development across your allocated portfolio to ensure safe, patient-centred pathways.

As a visible, credible leader, you will collaborate with Clinical Leads, Matrons and senior clinicians to ensure services are

Qualifications

• Operational leadership experience in complex clinical settings.
• Strong governance and risk management capabilities.
• Experience with performance management across elective and emergency pathways.

Responsibilities

• Provide day-to-day operational leadership for surgical services, ensuring safe, effective and patient‑focused care.
• Deliver performance against RTT, cancer, diagnostics, emergency flow and access targets, implementing recovery actions where required.
• Lead capacity and demand planning across theatres, clinics, diagnostics, wards and SDEC.
• Coordinate and support consultant and SAS doctor job planning, ensuring compliance and alignment to service demand.
• Lead and support workforce planning, recruitment, retention and service resilience.
• Manage service budgets, supporting cost improvement programmes and business case development.
• Maintain strong clinical governance, including incidents, risks, complaints, audits and national standards compliance.
• Lead and support service transformation, pathway redesign, elective recovery and system collaboration.

Job description

The Princess Alexandra Hospital NHS Trust is recruiting a Service Manager to provide strong operational leadership across our Trauma and Orthopaedic and Rheumatology services. Working within a fast-paced clinical environment, you will oversee performance, workforce, finance and service development across your allocated portfolio to ensure safe, patient-centred pathways.

As a visible, credible leader, you will collaborate with Clinical Leads, Matrons and senior clinicians to ensure services are