Service Manager - Supported Housing & Mental Health

Recovery Focus; Collessie; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

27 days’ annual leave, rising to 32

Pension scheme with employer contrib.

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly

Birthday leave and extra days option

Professional fee reimbursement forre

24/7 online GP access and EmployeeAss

Recognition and long service awards

£500 Recommend a Friend bonus

Cycle to Work scheme

Credit Union membership

Discounts via Blue Light Card

Free will writing service andwellbe

Job summary

Waythrough is seeking a Team Leader for its supported housing services in Weston-super-Mare. You will oversee daily operations, lead staff and volunteers, and ensure safe, recovery-focused support in line with contractual requirements.

You will manage referrals, develop tenancy support pathways and monitor performance against targets, while coordinating with Social Services, Housing and health partners to deliver high-quality outcomes.

Qualifications

• Experience leading a team or service.
• Experience working in mental health or supported housing.
• Ability to build relationships with external agencies and stakeholders.
• Experience managing referrals and service-user pathways.
• Strong focus on monitoring performance, targets and quality standards.

Responsibilities

• Oversee day-to-day running of the service and ensure safe, recovery-focused support.
• Lead, supervise and mentor staff and volunteers.
• Manage recruitment, induction, training, performance reviews and supervision.
• Develop support pathways and programmes to sustain tenancies.
• Maintain accurate records, reports and service documentation.
• Collaborate with social services, housing, jobcentre and health services.
• Ensure safeguarding, risk management and contractual compliance.

Job description

Waythrough is seeking a Team Leader for its supported housing services in Weston-super-Mare. You will oversee daily operations, lead staff and volunteers, and ensure safe, recovery-focused support in line with contractual requirements.

You will manage referrals, develop tenancy support pathways and monitor performance against targets, while coordinating with Social Services, Housing and health partners to deliver high-quality outcomes.