Service Manager SIAS

Swindon Borough Council; Swindon; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Benefits package

Flexible work life balance

Job summary

Swindon Borough Council is seeking a Service Manager for the SEND Information, Advice and Support (SIAS) service. You will lead a small team and directly support families, combining strategic oversight with hands‑on delivery. You will work with children and families, partner agencies, and professionals, coordinating workloads.

A relevant professional qualification or substantial SEND experience is desirable. Fluent English is required. The post is 30 hours per week, with a salary of £46,142 p.a.

Qualifications

• Experience of managing a small team and direct work with families.
• Ability to work with children, young people and adults across education, health and social care.
• Knowledge of Education and SEND statutory frameworks.
• Desirable qualification or extensive SEND experience.

Responsibilities

• Manage the SIAS team and deliver information, advice and support to families.
• Work in partnership with agencies and professionals to support children with SEND.
• Balance strategic and operational duties and manage own workload.

Skills

Team leadership

Communication

Partnership working

Strategic planning

English fluency

Education

Professional qualification in social care/education/health

SEND experience

Job description

Service Manager - SEND Information, Advice and Support (SIAS)

Ref: 181089

Salary: £46,142 p.a. pro rata, plus benefits

30 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Our SEND Information, Advice and Support Service (SIAS) is looking for a Service Manager to join our team.

SIAS provides information advice and support about education, health and social care for children and young people from 0 to 25 yearswith special educational needs and disabilities, as well as their parents and carers. It is a free, impartial and confidential service.

Your next role

You will have knowledge of Education and SEND and their relevant statutory frameworks. Your key role will be to both manage a small team and also directly support families.

You will have experience of working with children and families and be confident communicating with adults, young people and children. You will be used to working in partnership with other agencies and confident in communicating with other professionals. You will need to be adaptable, flexible and have the ability to organise your own workload.

The post requires the ability to work at both a strategic and operational level. A qualification in a relevant profession such as social care, education, youth justice, counselling, mediation, health or community work is desirable. Alternatively, extensive experience in the area of SEND is required.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

You will be subject to an enhanced Disclosure and Barring Service Check.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application please email [e-mail]

Closing date: 02 October 2026

Interview date: 15 October 2026