Service Manager - Safeguarding

City of Wolverhampton Council; Wolverhampton; Hybrid; GBP 69,000 - 73,000; Full time

Benefits offered by this job

Career development

Training opportunities

Blue Light card reimbursements

Employee networks

Wellbeing resources

Flexible working

Job summary

City of Wolverhampton Council is seeking a Service Manager – Safeguarding to lead safeguarding and exploitation across Adult Social Care. The role focuses on strategic, person‑centred practice and driving change through the MASH and related safeguarding teams.

You will report to the Head of Safeguarding and Ageing Well, shaping care outcomes for adults and carers while promoting a culture of learning and continuous improvement.

Qualifications

• We are looking for a visionary, authentic and dynamic leader to join our extended leadership team and help shape the future of Adult Social Care in Wolverhampton.
• You will be an inspiring, experienced leader with a track record of supporting teams through change and embedding a person‑centred, strengths‑based approach.
• The role includes strategic and operational leadership for safeguarding and exploitation and reporting to the Head of Service.

Responsibilities

• Provide strategic and operational leadership for safeguarding and exploitation, including the Multi‑Agency Safeguarding Hub (MASH).
• Be responsible for the Court of Protection and Funerals Team and help deliver the best outcomes for adults and carers.
• Lead across key safeguarding services and report to the Head of Service for Safeguarding and Ageing Well.

Job description

Service Manager –Safeguarding
Grade 10 - £69,148 - £72,602
Location – Various including Civic Centre
Permanent

In Wolverhampton we are relentless in our ambition for people with care and support needs to live gloriously ordinary lives, living in the place they call home, with the people and things they love, doing what matters to them.

We truly believe good social care can transform lives.

We need a visionary, authentic and dynamic leader to join our extended leadership team and help shape the future of Adult Social Care in Wolverhampton. You will be an inspiring, experienced leader with a track record of supporting teams through change. You will be passionate about embedding a truly person‑centred and strengths‑based way of working and will prioritise a culture of innovation, continuous learning and improvement.

This is a unique opportunity to drive forward change at a strategic level to ensure people have the right support, at the right time so they can live their idea of a good life. We have worked with our workforce and listened to the experiences of people to shape our approach. We strongly believe this will ensure Adult Social Care in Wolverhampton is fit for the future and will achieve the best outcomes for people and carers.

We recognise the importance of strong strategic leadership in driving forward our vision and supporting transformation. This investment creates an exciting opportunity for a Service Manager to provide leadership across key safeguarding services and help deliver the best outcomes for adults and carers in Wolverhampton.

AsService Managerfor Safeguarding, you will be responsible for the established Multi‑Agency Safeguarding Hub (MASH), which is the single point of contact for adults safeguarding concerns. You will provide strategic and operational leadership for safeguarding and exploitation and will also be responsible for the Court of Protection and Funerals Team. You will report to the Head of Service for Safeguarding and Ageing Well.

For your valued contribution, we offer:

• A career development pathway and substantial training offer. Over85%ofourworkforcearehappywiththelearninganddevelopmentofferand90%saythereisapositivelearningculture
• Reimbursement of Blue Light card membership costs and Social Work England renewal fees
• Four vibrant and active employee networks including four staff equality forums (Race Religion and Belief; Disability and Age; Gender Maternity and Paternity and LGBT+)
• Well embedded strengths‑based practice framework which supports us to build strong relationships and connections to help people find long lasting solutions using the Three Conversations© approach.
• A commitment to eliminating discrimination and supporting employee wellbeing to ensure a good work/life balance, which includes a strong employee assistance scheme and access to numerous wellbeing resources
• Supportive and flexible working arrangements, which includes some home working
• Retail, leisure, legal and ethical savings and loans through our competitive rewards portal

For more information: Working for us | WV Jobs | City of Wolverhampton Council

As part of the interview process, candidates will be required to undertake:

• A presentation
• A panel interview

For further informationabout this post,please contact:

Kate Lees, Head of Early Support, Safeguarding and Ageing Well

[e-mail]

Closing date:8th November 2026

Interviews will take place 24th November 2026

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here.

Recruitment of Ex-Offenders

We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against anyindividualon the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here

Attached documents

Service Manager - Safeguarding JDPS 1.docx