Service Manager - Newcastle

Lifeways Group

Newcastle upon Tyne

On-site

GBP 42,000 - 62,000

Full time

6 hours ago

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Benefits offered by this job

Annual Service Manager Bonus Scheme

Competitive pension scheme

Wellbeing and mental health support

Job summary

Lifeways is seeking an experienced Service Manager to lead an Independent Supported Living (ISL) service in Newcastle. You will oversee day-to-day leadership, performance and development, ensuring high-quality, person-centred support for adults with learning disabilities and complex needs.

You will champion ISL, foster independence and dignity, coach your team, and collaborate with families and external partners to drive continuous improvement and outcomes.

Qualifications

Proven ISL management experience essential.
Strong understanding of ISL principles and benefits.
Experience supporting adults with learning disabilities, autism, mental health needs, or complex support needs.
Knowledge of CQC requirements, safeguarding and quality standards.

Responsibilities

Take day-to-day leadership and performance of the service.
Lead, motivate and develop the team to deliver person-centred support.
Champion the Independent Supported Living model and promote independence.
Ensure high standards of care, safeguarding and quality assurance.
Build relationships with people supported, families, and stakeholders.
Drive continuous improvement and service development.

Skills

ISL management

CQC knowledge

people management

leadership

stakeholder relationship building

coaching & supervision

risk & safeguarding

organisational skills

Education

NVQ Level 5 in Health & Social Care

Job description

At Lifeways, we're passionate about making a real difference to people's lives by supporting them to live independently and achieve their goals. We invest in our people, offer opportunities for career development and provide a supportive environment where you can thrive.

Join Lifeways in Newcastle and make a difference every day.

Location: Newcastle - leading an Independent Supported Living (ISL) service

Salary: Competitive salary plus Service Manager Bonus Scheme

Job Description

The Opportunity

We are looking for an experienced and ambitious Service Manager with strong Independent Supported Living (ISL) experience to lead a Lifeways service in Newcastle, providing high-quality, person-centred support for adults with learning disabilities, autism, mental health needs and complex support requirements.

This is an exciting opportunity for a confident and passionate leader who understands what excellent ISL looks like and is committed to enabling people to live as independently as possible, with choice, dignity and control over their lives.

You will take overall responsibility for the day-to-day leadership and performance of the service, developing a strong and positive team culture, maintaining excellent standards of care and compliance, and ensuring the people we support achieve the best possible outcomes.

In This Role, You Will

Take overall responsibility for the day-to-day leadership, performance and development of the service
Lead, motivate and develop your team to deliver safe, effective and genuinely person-centred support
Champion the Independent Supported Living model, promoting independence, choice, dignity and community inclusion
Build a positive culture where people are supported to achieve their personal goals and maximise their independence
Ensure consistently high standards of care, safeguarding, compliance and quality assurance
Build strong relationships with the people we support, their families, colleagues and external stakeholders
Drive continuous improvement and identify opportunities to enhance both the service and the experience of the people we support
Develop your team through coaching, supervision, performance management and visible, supportive leadership
Monitor service performance and take ownership of key operational, quality and financial objectives
Ensure the service environment remains safe, welcoming and reflective of the high-quality support we aim to provide

What You'll Bring

Proven management experience within Independent Supported Living (ISL) - essential
Strong understanding of the principles and benefits of Independent Supported Living
Experience supporting adults with learning disabilities, autism, mental health needs and/or complex support needs
Strong knowledge of CQC requirements, safeguarding and quality standards
A confident, hands-on leadership style with the ability to inspire, develop and hold teams accountable
Experience managing and developing a team within a supported living environment
The resilience and confidence to manage challenges, lead change and drive continuous improvement
Strong organisational, operational and people-management skills
NVQ Level 5 in Health & Social Care (or equivalent), or willingness to work towards it
A genuine passion for enabling people to live fulfilling, independent lives

Above all, you'll bring strong ISL experience, compassion, resilience and confident leadership, alongside the ambition to create an outstanding service where people feel at home, valued and empowered.

Why Join Lifeways?

This is an exciting opportunity to take ownership of an established Independent Supported Living service, with the autonomy to lead, develop and make a real impact while being supported by an experienced wider leadership team.

You'll have the opportunity to shape the culture of the service, develop your team and help create an environment where the people we support can truly thrive.

We Offer