Service Manager: Lead & Develop Person-Centred Supported Living

Glenholme Senior Living Group; Brighton; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Glenholme Specialist Healthcare seeks two Service Managers to lead three supported living services in Brighton and Saltdean, ensuring safe, person-centred care and strong governance. You will coach Team Leaders, oversee quality assurance, safeguarding, medicines practice and service improvement, and work with a Registered Manager to prepare for CQC inspections.

The role requires leadership in adult social care, commitment to person-centred plans, and collaboration with families and external

Qualifications

• Experience of leadership within adult social care or supported living.
• Strong safeguarding, quality assurance, and person-centred practice.
• Ability to balance people, quality and operational priorities across multiple services.
• Excellent communication and interpersonal skills.
• Coaching leadership style with ability to develop teams.
• Willingness to work towards a Level 5 Diploma in Leadership and Management for Adult Care or equivalent qualifications.

Responsibilities

• Lead and support staff to deliver high-quality, person-centred support.
• Ensure people have a strong voice in their care with person-centred plans reflecting needs and outcomes.
• Use audits, feedback, incidents and learning to identify improvements and turn them into measurable actions.
• Collaborate with families, professionals and external partners to resolve concerns and achieve positive outcomes.
• Lead, coach and develop Team Leaders and support staff across three local services.
• Oversee quality assurance processes, support plans, safeguarding follow-up, medicines practice and service improvement actions.
• Work alongside the Registered Manager to maintain governance and prepare for CQC inspections and scrutiny.
• Collaborate with the other Service Manager to provide management support and absence cover.
• Participate in the management on-call rota.

Skills

Leadership

Safeguarding

Quality assurance

Communication

Coaching

Strategic planning

Education

Level 5 Diploma in Leadership and Management for Adult Care

Job description

Glenholme Specialist Healthcare seeks two Service Managers to lead three supported living services in Brighton and Saltdean, ensuring safe, person-centred care and strong governance. You will coach Team Leaders, oversee quality assurance, safeguarding, medicines practice and service improvement, and work with a Registered Manager to prepare for CQC inspections.

The role requires leadership in adult social care, commitment to person-centred plans, and collaboration with families and external