Service Manager

Glenholme Senior Living Group; Brighton; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Glenholme Specialist Healthcare seeks two Service Managers to lead three supported living services in Brighton and Saltdean, ensuring safe, person-centred care and strong governance. You will coach Team Leaders, oversee quality assurance, safeguarding, medicines practice and service improvement, and work with a Registered Manager to prepare for CQC inspections.

The role requires leadership in adult social care, commitment to person-centred plans, and collaboration with families and external

Qualifications

• Experience of leadership within adult social care or supported living.
• Strong safeguarding, quality assurance, and person-centred practice.
• Ability to balance people, quality and operational priorities across multiple services.
• Excellent communication and interpersonal skills.
• Coaching leadership style with ability to develop teams.
• Willingness to work towards a Level 5 Diploma in Leadership and Management for Adult Care or equivalent qualifications.

Responsibilities

• Lead and support staff to deliver high-quality, person-centred support.
• Ensure people have a strong voice in their care with person-centred plans reflecting needs and outcomes.
• Use audits, feedback, incidents and learning to identify improvements and turn them into measurable actions.
• Collaborate with families, professionals and external partners to resolve concerns and achieve positive outcomes.
• Lead, coach and develop Team Leaders and support staff across three local services.
• Oversee quality assurance processes, support plans, safeguarding follow-up, medicines practice and service improvement actions.
• Work alongside the Registered Manager to maintain governance and prepare for CQC inspections and scrutiny.
• Collaborate with the other Service Manager to provide management support and absence cover.
• Participate in the management on-call rota.

Skills

Leadership

Safeguarding

Quality assurance

Communication

Coaching

Strategic planning

Education

Level 5 Diploma in Leadership and Management for Adult Care

Job description

Service Manager

Glenholme Specialist Healthcare | Brighton & Saltdean

Salary: £36,000–£38,000 per annum

Make a difference at Glenholme Specialist Healthcare

At Glenholme Specialist Healthcare, we believe that exceptional support starts with putting people first. We are looking for two experienced and motivated Service Managers to help us deliver high-quality, person-centred support across our supported living services in Brighton and Saltdean.

Each Service Manager will have responsibility for three supported living services, working closely with a Registered Manager and local Team Leaders to ensure the people we support receive safe, consistent and personalised care.

The Role

As a Service Manager, you will play a key role in supporting our teams to deliver outstanding outcomes for the people we support.

You will:

• Lead and support staff to deliver high-quality, person-centred support, enabling people to live the lives they choose in their own homes and communities.
• Ensure the people we support have a strong voice in their care, with person-centred plans that reflect their individual needs, preferences, aspirations and outcomes.
• Use audits, feedback, incidents and learning to identify opportunities for improvement and turn these into practical, measurable actions.
• Work collaboratively with colleagues, families, professionals and external partners to resolve concerns early and achieve positive outcomes.
• Lead, coach and develop Team Leaders and support staff across three local services.
• Oversee quality assurance processes, support plans, safeguarding follow-up, medicines practice and service improvement action plans.
• Work alongside the Registered Manager to maintain strong governance and ensure services are prepared for CQC inspection and scrutiny.
• Collaborate with the other Service Manager, providing management support and absence cover where required.
• Participate in the management on-call rota.

What You Will Bring

We are looking for an experienced leader who is passionate about supporting people to live fulfilling and independent lives.

You will have:

• Experience of leadership within adult social care, supported living or a similar environment.
• A strong understanding of safeguarding, quality assurance and person-centred practice.
• The ability to balance people, quality and operational priorities across multiple services.
• Strong communication and interpersonal skills, with the confidence to build positive relationships with colleagues, families and professionals.
• A coaching and supportive leadership style, with the ability to develop and motivate teams.
• A proactive approach to identifying issues, implementing improvements and ensuring actions are followed through.
• A relevant professional qualification, or a willingness to work towards a Level 5 Diploma in Leadership and Management for Adult Care or an equivalent relevant qualification through an agreed development plan.

About Glenholme Specialist Healthcare

At Glenholme Specialist Healthcare, our people are at the heart of everything we do. We are committed to creating environments where the people we support feel respected, listened to, valued and empowered to make choices about their own lives.

Our Brighton and Saltdean supported living services include Nutley, Green Banks, Saltdean House, Saltdean Villa, Walesbeech and 65 Lustrells.

The exact three-service caseload for each Service Manager will be agreed according to operational and service needs.

You will benefit from working within a supportive management structure, with close support from a Registered Manager and a fellow Service Manager. This is an excellent opportunity to play a key role in strengthening quality, developing teams and improving outcomes across the local area.

JOB CODE: GHBR3