Service Manager (FTC) - North Lanarkshire

Capability Scotland; Motherwell; Vor Ort; GBP 42.000 - 51.000; Vollzeit

Benefits dieser Stelle

Competitive salary

SVQ funding

37 days holidays per year

PVG checks

Pension scheme

Cycle to work scheme

Employee assistance programme

Zusammenfassung

Capability Scotland is seeking a Service Manager to lead the North Lanarkshire care at home and supported living services. You will manage the service to deliver a quality, person-centred experience, lead the management team and oversee budgets, regulatory compliance and service development.

Based in Motherwell, the role requires SVQ 4 in Health & Social Care (or equivalent) and a relevant management qualification, with proven leadership in a care environment and strong stakeholder engagement.

Qualifikationen

• Proven leadership experience in a care environment.
• Strong understanding of service delivery, staff management, budgets and regulatory frameworks.
• Excellent interpersonal skills with customers, families, social work and local authorities.

Aufgaben

• Managing the referral process and ensuring service delivery meets protocols and customer needs.
• Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.
• Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.
• Ensuring the facility, transport provisions and service environment support safe and effective delivery.
• Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).
• Promoting and developing the service, seeking new referrals, leading business development and risk assessments.
• Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.

Kenntnisse

Leadership experience

Budgeting

Regulatory knowledge

Stakeholder engagement

Strategic thinking

Communication skills

Ausbildung

SVQ 4 Health & Social Care (or equivalent)

Relevant management qualification

Jobbeschreibung

Service Manager (FTC) - North Lanarkshire

Registered Service Manager (FTC) – North Lanarkshire Services

INTERNAL VACANCY

Hours: 39 hours per week - fixed term until 30th June 2027

Location: Suite 3.3, Dalziel Building, 7 Scott Street, Motherwell, ML1 1PN

Salary: £46,484.00 per annum

At Capability Scotland, our mission is to deliver the highest quality services, tailored to the individual needs of disabled people.

Our North Lanarkshire, care at home & supported Living Services provide 24-hour care to adults in their own homes and community.

About the role – Service Manager

As Service Manager you will have responsibility for managing the service so that the individuals we support receive a quality, person-centred experience. You will lead our management team and support our employees, ensuring regulatory compliance, overseeing budgets and facilities, and drive service development.

Key tasks include:

• Managing the referral process and ensuring service delivery meets protocols and customer needs.
• Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.
• Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.
• Ensuring the facility, transport provisions and service environment support safe and effective delivery.
• Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).
• Promoting and developing the service, seeking new referrals, leading business development and risk assessments.
• Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.

What We’re Looking For

• Qualification: SVQ 4 Health & Social Care (or equivalent) AND a relevant management qualification.
• Proven leadership experience in a care environment, with strong understanding of service delivery, staff management, budgets and regulatory frameworks.
• Excellent interpersonal skills: you’ll engage with customers, families, social work and local authorities.
• Strategic thinker with the ability to develop and promote services, manage change and mitigate risk.
• Comfortable working across a variety of tasks (from operational/administrative to strategic) and dealing with both routine and complex issues.

Location: Suite 3.3, Dalziel Building, 7 Scott Street, Motherwell, ML1 1PN (with travel)

Driving licence required.

Working with Capability Scotland brings you lots of benefits:

• Competitive salary - £46,484.00 per annum
• We offer a fully funded SVQ – a qualification which is yours for life.
• 37 days holidays per year.
• Free PVG checks throughout your employment.
• Up to 8% company contribution pension scheme.
• Up to 3 x annual salary death in service.
• Perks at Work – shopping discount scheme.
• Cycle to work scheme.
• 24/7 employee assistance programme.
• Working for us means you would qualify for Blue Light & Concert for Carer discounts

*Benefits are subject to contractual terms.

Applying to Capability Scotland

A full job description of this role is available by clicking here: Service Manager

Closing date: 19th Oct 2026

Interview date: 22nd Oct 2026

For more information, or to arrange an informal chat, you can email Rachel on [e-mail] (ref: CS081026)

*We reserve the right to close or extend this vacancy dependent on the number of applications. Therefore, if you are interested, please submit your application as early as possible.

General Information

• Capability Scotland is committed to providing services which embrace diversity and which promote equality of opportunity. We are happy to consider job-share applications.
• Capability Scotland is committed to safeguarding and promoting the welfare of vulnerable people and conducts thorough pre-employment checks on all preferred candidates.
• A copy of Capability Scotland’s Equality and Diversity Policy is available upon request from the HR Team.

This post is subject to membership of the Protecting Vulnerable Groups (PVG) Scheme and a satisfactory PVG Scheme Record/Update. The successful candidate will be required to undergo the appropriate Disclosure Scotland vetting checks prior to appointment.

Service Manager (FTC) - North Lanarkshire