Service Manager - Eastwood Studios

Homeless Link; Greater London; Hybride; GBP 46 000 - 52 000; Plein temps

Avantages offerts par ce poste

30 days holiday + bank holidays

Training budget

Sick pay policy enhanced

Family-friendly policies

Move house day off

Hybrid working

Pension – 5% Employer, 3% Employee

Cycle to work

Season ticket loan

Employee Assistance Programme

Reward Gateway – vouchers & cashback

London Living Wage employer

Résumé du poste

The Connection at St Martin’s in London seeks a dynamic leader to run a new 24-hour supported housing service in Wandsworth for 15 people experiencing homelessness and multiple disadvantages. You will manage staff and volunteers, build a responsive, trauma-informed team, and coordinate with partners to stabilise health and housing outcomes.

You will drive a six-month pilot, influence future funding, and promote coproduction and client-led support across services.

Qualifications

• You will lead a new 24-hour supported housing service in Wandsworth with 15 residents.
• You will develop a team that builds trust through relationships and provides bespoke, trauma-informed support.
• You will bring knowledge of housing options, health inclusion, harm minimisation and social care entitlements.
• You will build a network of professionals to support stabilisation and longer-term plans.

Responsabilités

• Lead staff and volunteers to establish and deliver a six-month pilot in SW London.
• Demonstrate impact to influence longer-term funding.
• Balance competing priorities and align practice with organisational traits.
• Foster collaboration, creativity and professional curiosity within the team.

Connaissances

Staff management

Trauma-informed care

Partnership development

Strategic planning

Description du poste

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

You will lead a new 24-hour supported housing service in Wandsworth for 15 people experiencing homelessness and severe and multiple disadvantage as part of a six month pilot, accepting referrals from across Southwest London. Developed with subregional colleagues, it fills a strategic gap for people experiencing homelessness and severe and multiple disadvantage, including abuse, poor physical and mental health, substance use, offending and social exclusion. For these individuals engagement with services is creating a persistent barrier to their full assessment, support and plan to access services and move into longer term accommodation.

You will manage staff and volunteers to establish and deliver this six-month pilot, demonstrating its impact to influence longer-term funding. You will develop a team that builds trust through relationships and provides bespoke, person-led, trauma-informed support. You will bring strong knowledge of services, housing options, health inclusion, harm minimisation and social care entitlements. You and your team will use this knowledge and experience to build a network of professionals around service users to support stabilisation, access to services and longer term plans for their health and housing.

You are a dynamic, inspirational and capable leader whose compassionate, proactive approach builds a responsive, high-performing team. You will draw on staff strengths, encourage collaboration, creativity and professional curiosity, and support resilience and wellbeing to meet individuals’ needs and aspirations.

You will take a strengths-based, solution-focused approach, developing internal and external partnerships and embedding coproduction to improve services. Organised, analytical and reflective, you will balance competing priorities and align your practice with the Connection’s traits: Curious, Safe, Together and Motivated.

Salary: £45,638 - £52,126 (Salary Scale 29 - 35)
Closing Date: Monday 16 November
Interview Date: Tuesday 24 November

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer