Service Manager – Community

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

South London and Maudsley NHS Foundation Trust is seeking a Community Mental Health Centre Service Manager to provide senior operational, quality and clinical leadership for a community mental health centre in London. The post holder will drive safe, evidence-based care, governance, performance and resource management, and will collaborate with partners to improve outcomes for patients.

The role includes staff supervision, appraisal and development, recruitment and workforce planning, with a

Job description

The Community Mental Health Centre Service Manager will provide senior overall operational, quality and clinical leadership and responsibility for a Community Mental Health Centre. This means securing and assuring that the highest standard of clinical care is provided to our patients/service users when in treatment, covering all aspects of the quality agenda and all elements of operational leadership as part of the management team. The role also includes participating and leading the local management team in delivery of Trust objectives. The post holder will provide clinical and operational leadership to teams within their service line to maximise effectiveness and efficiency of service provision. The aim is to ensure integrated quality, clinical, operational, and financial outcomes are achieved

he post holder will provide effective leadership and operational management to ensure the delivery of safe, high-quality, evidence-based services in line with Trust objectives and national standards. They will oversee the day-to-day running of the service, managing performance, capacity, and resources to ensure timely and effective care.

The role includes supervising, supporting, and developing staff through appraisal, training, and regular supervision, while addressing performance issues where required. The post holder will promote a positive, inclusive, and supportive working environment that encourages staff wellbeing, engagement, and retention.

They will ensure high standards of governance by managing risks, incidents, complaints, safeguarding concerns, and quality improvement activities in line with Trust policies and legislation. The post holder will work closely with partner organisations, including primary care, local authorities, and voluntary sector services, to support integrated care and improve outcomes.

The role also includes leading recruitment, workforce planning, induction, and absence management, while supporting service improvement, innovation, and transformation initiatives. The post holder will manage delegated budgets, ensure effective use of resources, and maintain accurate data recording and reporting to support performance monitoring, decision-making, and regulatory requirements.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. The Trust delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.

For further details / informal visits contact: Name: Nicola Gower Job title: General Manager Email address: [e-mail]