Service Manager - Care

Crooton ltd; West Stow; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Professional development

Peer network

Job summary

Crooton ltd is seeking a Service Manager to lead two residential services in Bury St. Edmunds, guiding a team to deliver high-quality, person-centred support for people with learning disabilities.

The role includes budget oversight, staff rostering, and strong collaboration with families and health professionals. The successful candidate will have proven leadership, knowledge of regulatory standards, and a commitment to achieving a Level 5 Diploma in Leadership and Management for Adult Care with

Qualifications

• Leadership experience in health and social care
• Knowledge of CQC fundamental standards and safeguarding
• Commitment to continuous improvement and person-centred care

Responsibilities

• Lead two residential services for people with learning disabilities
• Oversee budgets, rotas, and daily operations
• Build strong partnerships with families, commissioners and health professionals
• Ensure high-quality, person-centred support and CQC compliance

Skills

Leadership

Regulatory knowledge

Communication

Values-led mindset

Education

Level 5 Diploma in Leadership and Management for Adult Care

Job description

Job Description

Service Manager – Learning Disabilities - Bury St. Edmunds, Suffolk

Salary: £37,259 per annum (pro rata)

Hours: Full-Time, 37.5 hours/week (Mon–Fri, 9 am–5 pm standard, with minimal weekend cover as needed)

Benefits: Generous employee benefits package, fully supported professional development, supportive peer network

Make a Real Impact as a Service Manager

Are you an experienced, values-driven social care leader looking for a role where your expertise truly changes lives?

We are seeking an ambitious and compassionate Service Manager to lead two vibrant residential services in Bury St. Edmunds, supporting people with a learning disability to live independent, fulfilling lives.

Supported directly by a 30-hour Assistant Manager and co-located with a collaborative team of fellow Service Managers, you’ll have the resources, structure, and backing you need to excel.

Why Join Us?

• Work-Life Balance: Primary standard hours are Monday to Friday, 9:00 AM – 5:00 PM.
  
• Strong On-Site Support: Built-in 30-hour Assistant Manager plus peer managers working alongside you from the on-site registered office.
  
• Career Growth: Fully funded support toward your Level 5 Diploma in Leadership and Management for Adult Care (if not already held).
  
• Competitive Rewards: £37,259 pro rata, generous pension scheme, employee discounts, and ongoing leadership training programmes.
  

The Role

As the Service Manager, you will shape and deliver high-quality, person-centred support

Key Responsibilities:

• Team Leadership: Manage, mentor, and inspire a dedicated support team to cultivate a positive, high-performing workplace culture.
  
• CQC Compliance & Excellence: Maintain full CQC compliance, drive continuous quality improvement, and champion safety and standards.
  
• Operational Management: Oversee service budgets, staff rotas, and daily operations.
  
• Partnership Building: Develop strong, trusting relationships with families, local commissioners, health professionals, and partner agencies.
  

What We Are Looking For

• Proven Leadership: Experience managing or supervising teams within health and social care (learning disability experience strongly preferred).
  
• Regulatory Knowledge: Sound working knowledge of CQC fundamental standards, safeguarding, and person-centred care practices.
  
• Qualifications: Level 5 Diploma in Leadership and Management for Adult Care (or a commitment to achieve it with our full support).
  
• Values-Led Mindset: Exceptional communication skills, practical problem-solving ability, and a genuine passion for advocating for the rights of people with learning disabilities.
  

Ready to Lead and Inspire?

If you are a passionate leader ready to make a lasting difference in Bury St. Edmunds, we want to hear from you.