Service Manager - Business Support

Rotherham-Metropolitan-Borough-Council; Rotherham; On-site; GBP 60,000 - 64,000; Full time

Benefits offered by this job

Professional development

Flexible working

Collaborative culture

Pension scheme

Impact on services

Job summary

Rotherham Metropolitan Borough Council is seeking an experienced Service Manager to lead the Business Support service across Children’s Services. This pivotal role focuses on delivering efficient, customer‑focussed support to frontline practitioners and managers, enabling better outcomes for children and families.

You will manage a large workforce, drive performance, budget management and continuous improvement, and work with senior leaders and partner agencies to modernise services through data

Qualifications

• Degree-level qualification (or equivalent) or substantial management experience.
• Experience leading business support in a large, complex organisation.
• Ability to manage resources and budgets within financial limits.
• Strong stakeholder engagement and communication skills.
• Experience in performance management and quality assurance.

Responsibilities

• Lead and develop the Business Support service across Children’s Services.
• Manage resources, budgets and competing priorities to deliver efficient services.
• Drive service improvement, organisational change and digital modernisation.
• Build relationships with senior leaders, colleagues and partner organisations.
• Analyse information, provide advice to support decision-making.
• Ensure services comply with legislation, governance and information security.

Skills

Leadership

Budget management

Performance management

Digital transformation

Stakeholder engagement

Data analysis

Communication

Education

Degree-level qualification or equivalent

Job description

Job profile for Service Manager - Business Support

Service Manager - Business Support

Riverside House

17/11/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £60,084 - £64,143 Contractual hours 37 Basis Full time Region Rotherham Job category/type Management Date posted 03/11/2026 Job reference REQ24288 Attachments Benefits Package.doc Job Profile PO16.docx

Job description

Directorate: Children and Young People's Services

Permanent, Full Time, 37 Hours per week

ABOUT THE OPPORTUNITY

Are you an experienced leader with a passion for delivering high-quality business support services?

Rotherham Metropolitan Borough Council is seeking an exceptional Service Manager to lead the Business Support service across Children's Services. This is a pivotal leadership role responsible for leading the consolidated Business Support Service across Early Help, Children's Social Care and Education.

Reporting to the Head of Service, Family Help, you will ensure the delivery of efficient, responsive and high-quality business support services that enable frontline practitioners and managers to achieve the best possible outcomes for children and families.

You will lead a large a diverse workforce, driving service excellence through effective resource management, workforce development, performance management and continuous improvement. Working closely with senior leaders, managers and partner agencies, you will champion innovation, modernisation and digital transformation, ensuring business support services remain effective, adaptable and customer focused.

ABOUT YOU

You will be an experienced leader with a strong track record of managing business support or administrative services within a large and complex organisation. You will be passionate about delivering high-quality, customer-focused services and have the ability to lead and develop teams to achieve excellent outcomes.

You will hold a degree-level qualification (or equivalent professional qualification) or have substantial relevant management experience, and be able to demonstrate that you are someone who can:

• Lead and motivate teams, creating a positive, high-performing culture that supports learning, development and continuous improvement
• Effectively manage resources, budgets and competing priorities, ensuring services are delivered efficiently and within agreed financial limits
• Develop and implement performance management and quality assurance arrangements that drive service excellence and improve outcomes
• Build strong working relationships with senior leaders, colleagues, and partner organisations
• Analyse complex information, identify risks and opportunities, and provide clear advice and recommendations to support decision-making
• Communicate confidently and effectively with a wide range of audiences, influencing and challenging constructively where required
• Use data, digital technologies and business systems to improve performance, modernise services and support innovation
• Ensure services operate in line with relevant legislation, governance requirements, information security standards and council policies

You will have a strong understanding of business support and operational service delivery and a commitment to providing excellent support to frontline services across Children's Services. Experience of leading service improvement, organisational change, business process redesign and project delivery would be advantageous, as would knowledge of local government and Children's Services systems and processes.

As a leader within Children's Services, you will be committed to safeguarding and promoting the welfare of children and young people and will actively embrace equality, diversity and inclusion in everything you do.

WHAT WE OFFER

At Rotherham, we are committed to creating a positive and inclusive working environment where our employees can develop and thrive. In return, we offer:

• Opportunities for professional development and career progression
• Flexible and agile working arrangements
• A supportive leadership team and collaborative working culture
• Generous annual leave entitlement and pension scheme
• The opportunity to make a significant contribution to improving services and outcomes for children, young people and families

If you would like an informal discussion about the role, please contact Kirsty Woodhead, Head of Service, Family Help on [e-mail] .

Shortlisting Date: 18 th November 2026

Interview Date: 27 th November 2026

This post involves working with children and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced level. Further information about the Disclosure Scheme can be found at www.gov.uk/disclosure-barring-service-check

Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.

This post is classed as 'politically restricted' under the Local Government and Housing Act 1989 (as amended). The full details of the restrictions are set out in the Statutory Instrument, but broadly the restrictions prohibit candidature from public elected office; holding office in a political party; as well as involvement in political activities such as canvassing or public speaking/writing.

Head Office
Riverside House
Main Street
Rotherham
S60 1AE