Service Manager - Audiology

York And Scarborough Teaching Hospitals Nhs Foundation Trust; York and North Yorkshire; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work

Job summary

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Service Manager for Audiology to lead daily operations and line-manage administrative staff. You will work closely with clinical and non-clinical teams to ensure a patient-centred, efficient service.

The role requires strong communication, delegation and problem-solving skills, with a flexible approach and focus on patient care in a busy environment. The post involves occasional travel to other sites as needed.

Qualifications

• Educated to degree level or equivalent experience.
• Minimum 3 years’ administrative experience, including at least 1 year in staff management/supervisory role.
• Experience dealing with sensitive and/or complex situations.

Responsibilities

• Provide management support on a daily basis to ensure smooth running of the Audiology service.
• Assist the Operational Service Manager in planning the service and managing patient activity through the pathway.
• Investigate and respond to patient complaints in line with Trust policy.

Skills

Organisation

Communication

Judgement

Education

Degree level

Job description

Job overview

An exciting opportunity has arisen for an enthusiastic and well-motivated individual to join the Audiology service as a Service Manager.

The post will be based at Amy Johnson Way, Clifton Moor, YO30 4UZ, however the successful candidate may on occasion be required to travel to other sites.

The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non clinical staff on a daily basis, organising and prioritising both their own workload and that of others.

They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post

Main duties of the job

The successful candidate will be required to:

• Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of the Audiology service.
• Assist the Operational Service Manager in the planning of the service, management of patient activity through the pathway and maintaining a safe and effective service.
• Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.

You will be responsible for the line management of a team of administrative staff. The range of authority in this respect will be dependent upon the internal management reporting arrangements, but will include a combination of acting as an appointment panel member, making recruitment and selection decisions, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.

You will also be responsible for ensuring that appropriate training is delivered to all staff, and that individual staff member(s) work allocation is managed effectively and reallocated as required, to best meet the needs of the service.

Working for our organisation

To find out more about what it is like to work for our Trust please visit the following link:

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Skills

Essential criteria

• Able to organise and prioritise own workload and that of others as required
• Process a range of developed communication skills
• Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice

Desirable criteria

• Experience of managing organisation change within a team e.g. restructures or changes to service

Knowledge

Essential criteria

• Educated to Degree level or equivalent experience
• Previous Administrative experience (3 years minimum), including a minimum of 1 year’s Staff Management/ Supervisory experience
• Previous experience of dealing with sensitive and/or complex situations

Desirable criteria

• Experience working within the NHS
• Understanding of audiology pathways
• Understanding of 6 week DM01 diagnostic pathways
• Knowledge of IQIPS accreditation scheme

Personal Attributes

Essential criteria

• Self discipline and motivated to function independently, but also able to motivate others