Service Manager

PHS Group Ltd.; West Bromwich; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Pension Scheme

23 days holiday plus BH

Full induction and training

24-hour wellbeing helpline

Phs Perks with potential savings of £1

Phs Shop

Job summary

PHS Group Ltd. in West Bromwich seeks a Service Manager to lead a large team of service drivers delivering vital waste disposal products and services to customers across the south and beyond.

Reporting to the Centre Manager, you will drive productivity, resource planning, and development of staff while ensuring compliance with health and safety policies and vehicle maintenance. The role requires strong leadership and transport logistics experience.

Qualifications

• Minimum 2 years of management experience in operations/transport logistics.
• Strong leadership and people management abilities.
• Excellent communication and customer-focused mindset.
• Ideally CPC in transport management, but not essential.

Responsibilities

• Support the Centre Manager by monitoring productivity and service standards.
• Plan resources and develop service team members.
• Ensure compliant processes with health and safety policies and legislation.
• Oversee vehicle and equipment maintenance for safety.

Skills

Management experience

Transport logistics knowledge

Leadership

Communication skills

Health & Safety awareness

IT skills

Tools

MS Office

Job description

Service Manager - West Bromwich

We have a great opportunity for a Service Manager to join our Operations Team at our West Brom Operation Centre. You’ll be required to manage and support a large team of service drivers who provide vital waste disposal products and services to our customers premises in the south and beyond.

As a Service Manager at one of our Operations Centres you will be:

• Supporting the Centre Manager in managing productivity levels of the depot to ensure we retain our high quality of service standards.
• Resource planning and supporting the development of all members of our service team
• Ensuring all processes and procedures are followed and complies with all relevant legislation and all phs Health and Safety policies both at the centre and for all company vehicles
• Always ensure vehicles and equipment and checked and maintained to keep our colleagues and customers safe.

The ideal candidate for this role will have the following:

• At least 2 years management experience within the operations/transport logistics sector
• Transport management experience / CPC preferred but not essential
• An energetic and inspirational manager with proven ability to lead teams to meet our valued customers expectations
• Hold a valid, full driving licence for at least 12 months (max 6 points) in accordance with the company transport policy.
• Understand Health & Safety in the workplace, preferably IOSH trained
• Customer focused
• Resource and time management skills
• Previous transport experience essential
• Excellent communication skills are essential for this role too
• I.T. skills.

What benefits can we offer you?

• On-going career development
• Pension Scheme
• 23 days holiday plus BH plus holiday buy/sell scheme after 6 months
• Full company Induction and Training
• A 24-hour wellbeing helpline
• Phs Perks with potential savings of £1,000 a year
• Phs Shop (Discount on household consumables)

Additional Information A criminal record will not necessarily bar candidates from obtaining employment with phs however due to the nature of this role, the successful candidate will need to meet the requirements of an enhanced DBS check.

phs was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.