Service Manager

phs Group plc; West Bromwich; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Pension scheme

23 days + BH

Induction and training

Wellbeing helpline

Phs Perks

Phs Shop

Job summary

phs Group plc in West Bromwich is seeking a Service Manager to lead our Operations Centre and support a large team of service drivers delivering essential waste disposal services across the region. You will work with the Centre Manager to maintain productivity and service standards while ensuring safety and compliance.

The ideal candidate has at least 2 years of management experience in operations/transport, a driving licence, and a proactive, customer-focused leadership style.

Qualifications

• Minimum 2 years of management experience in operations/transport logistics.
• Transport management experience or CPC preferred.
• Proven ability to lead teams to meet customer expectations.
• Full driving licence (12 months+, max 6 points) as per company policy.
• IOSH training preferred.
• Strong communication skills and customer focus.

Responsibilities

• Support the Centre Manager to maintain depot productivity and service standards.
• Plan resources and develop service team members.
• Ensure processes comply with legislation and Health & Safety policies.
• Ensure vehicles and equipment are inspected and maintained for safety.

Skills

Management

CPC knowledge

Leadership

Driving licence

Health & Safety

Customer focus

Resource management

Time management

Transport experience

Communication skills

IT skills

Job description

Service Manager - West Bromwich

We have a great opportunity for a Service Manager to join our Operations Team at our West Brom Operation Centre. You’ll be required to manage and support a large team of service drivers who provide vital waste disposal products and services to our customers premises in the south and beyond.

As a Service Manager at one of our Operations Centres you will be:

• Supporting the Centre Manager in managing productivity levels of the depot to ensure we retain our high quality of service standards.
• Resource planning and supporting the development of all members of our service team
• Ensuring all processes and procedures are followed and complies with all relevant legislation and all phs Health and Safety policies both at the centre and for all company vehicles
• Always ensure vehicles and equipment and checked and maintained to keep our colleagues and customers safe.

The ideal candidate for this role will have the following:

• At least 2 years management experience within the operations/transport logistics sector
• Transport management experience / CPC preferred but not essential
• An energetic and inspirational manager with proven ability to lead teams to meet our valued customers expectations
• Hold a valid, full driving licence for at least 12 months (max 6 points) in accordance with the company transport policy.
• Understand Health & Safety in the workplace, preferably IOSH trained
• Customer focused
• Resource and time management skills
• Previous transport experience essential
• Excellent communication skills are essential for this role too
• I.T. skills.

What benefits can we offer you?

• On-going career development
• Pension Scheme
• 23 days holiday plus BH plus holiday buy/sell scheme after 6 months
• Full company Induction and Training
• A 24-hour wellbeing helpline
• Phs Perks with potential savings of £1,000 a year
• Phs Shop (Discount on household consumables)

Additional Information A criminal record will not necessarily bar candidates from obtaining employment with phs however due to the nature of this role, the successful candidate will need to meet the requirements of an enhanced DBS check.

phs was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.