Service Manager

People Potential Possibilities; Waingroves; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading charity organization in the United Kingdom is looking for a Service Manager to oversee its Mental Health Helpline team. This pivotal role involves ensuring high-quality service delivery, nurturing staff development, and maintaining collaborative partnerships with key agencies. The ideal candidate will possess strong leadership skills, a passion for mental health, and experience in crisis prevention services. This position comes with enhanced annual leave, commitment to wellbeing, and various development opportunities, as well as the ability to make a genuine difference in people's lives.

Benefits

27 days annual leave

Paycare health cash plan

Employee Assistance Program

Team initiatives

Personal development opportunities

Colleague Volunteering Programme

Enhanced sickness pay

Optional overtime and referral bonuses

Qualifications

• Experience in mental health or care settings.
• Demonstrated leadership in service delivery.
• Full UK driving licence and vehicle access.

Responsibilities

• Lead the Mental Health Helpline team.
• Ensure empowering support for all callers.
• Monitor performance against KPIs and maintain relationships with community agencies.

Skills

Leadership

Mental health expertise

Crisis management

Team management

Call handling

Job description

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.

Our values-driven approach means we recruit for values and train for skills.

The Role

Job Title: Service Manager

Hours: 37.5 hours per week

Shift Pattern: Monday to Friday, 9:00am to 5:00pm, flexibility required

Are you an inspiring leader who is passionate about improving mental health outcomes and strengthening crisis-prevention services?

P3 is seeking a dynamic Service Manager to lead our Mental Health Helpline team based in Ripley, Derbyshire. In this pivotal role, you’ll oversee a dedicated group of Helpline Operators, ensuring that every caller receives safe, empowering and compassionate support. You will drive high-quality service delivery, monitor performance against KPIs, embed best practice in call handling and risk assessment, and maintain strong, collaborative partnerships with the NHS, Police, EMAS and wider community agencies. If you thrive in a fast-paced environment and want to make a genuine difference to people’s lives, we’d love to hear from you.

This is an opportunity for a skilled manager who values inclusion, continuous improvement and values-driven leadership. You’ll bring experience from a care, support, call-handling or mental health setting and use your expertise to nurture staff development, provide regular supervision, and champion safeguarding, quality and service excellence. As a key member of the regional leadership team, you’ll contribute to shaping policy, producing performance reports, supporting recruitment, and ensuring our helpline continues to be a safe and trusted source of guidance for people across Derbyshire. If you’re ready to lead with compassion, clarity and purpose, this role offers the platform to do your best work.

What We Offer

• Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.
• Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
• Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
• Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.
• Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.
• Discounts – access to Paycare Perks and Tickets for Good.
• Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.
• Colleague Volunteering Programme – one day paid leave per year
• Enhanced sickness pay – based on your length of service.
• Earning Potential – optional overtime and refer a friend bonus scheme.
• Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.
• Please note P3 reserve the right to close this advert earlier than the stated closing date.

The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.