Service Manager

Fidelis Resourcing Limited; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading manufacturer of technology solutions in the UK is seeking a proven Head of Service to lead a successful service team. This role involves setting service standards, supporting team members, and building strong customer relationships while unlocking new service opportunities. Candidates must have extensive leadership experience, particularly in the food industry, and a background in engineering. This is a field-based position requiring travel across the UK.

Qualifications

• Extensive experience and track record of service leadership, ideally in the food industry.
• Background in engineering and capital equipment.
• Passionate about building long term customer relationships and unlocking new service opportunities.

Responsibilities

• Set the benchmark and clear expectations for service delivery standards.
• Guide and support the service team with all aspects of service delivery.
• Establish strong and effective working relationships with customers.
• Collaborate with service sales to ensure feasible scopes and opportunities.
• Drive continuous improvement and service performance reporting to management.

Skills

Service leadership

Customer relationships

Team development

Engineering background

Capital equipment

Field-based travel

Education

Engineering degree

Job description

Fidelis Resourcing Limited provided pay range

This range is provided by Fidelis Resourcing Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Fidelis Resourcing Limited

Owner & Director | Over 20 years recruitment experience in Packaging, Processing & Automation sectors | UK, Scandinavia & Benelux

Head of Service

Flexible UK location

The Company

A leading manufacturer of technology solutions inc processing and packaging equipment for use in food production.

The company are now looking to appoint a proven, high performing Head of Service (HoS) to lead and further develop an already successful service team.

The role will lead the company’s service strategy, build on the strong service ethos and deliver budget growth in 2026 and beyond.

Passionate about service excellence at every touchpoint, the HoS will look to further develop the team, establish clear service benchmarks while successfully unlocking incremental commercial opportunities amongst new and existing customers.

Responsibilities

• Set the benchmark and clear expectations for service delivery standards within the business and customers.
• Guide and support the service team with all aspects of service delivery.
• Establish strong and effective working relationships with customers; fostering open and regular communications.
• Act as the lead, senior point of contact for customers for service activities or any escalated service issues.
• Work in close collaboration with the service sales team to ensure the scope (technical and financial) is both feasible and best fit.
• Proactively identify incremental commercial opportunities for service within the customer base.
• Champion health and safety protocols across the team.
• Develop strong working relationships with sales, project and service colleagues to ensure high levels of customer satisfaction.
• Deliver regular service performance reports and supporting narrative to senior management.
• Encourage, motivate and support the service team; building motivation and recognising progress.
• Lead the annual review process and support continuous professional learning and development.
• Encourage collaboration, team working and idea generation amongst the team.
• Passionate about consistent service excellence across the team.
• Commercially astute with a strong appetite to identify and unlock incremental service opportunities customers.
• Skilled in building high performing service teams, aligned to a core ethos.
• Confident and articulate when communicating across all audiences with a strong ability to resolve challenges and drive collaboration.
• A strong and engaging people leader; adept at communicating expectations, galvanising team members and inspiring performance.
• Skilled at building multi-level relationships; both with internal colleagues and customers.

Requirements

• Extensive experience and track record of service leadership, ideally in the food industry.
• Background in engineering and capital equipment.
• Passionate about building long term customer relationships and unlocking new service opportunities.
• Committed to engaging, inspiring and developing team members.
• Extensive experience in working collaboratively and effectively with internal colleagues across departments to build service solutions aligned to customer needs.
• Primarily field based with extensive travel across the UK. 1-2 days pw at UK HQ (centrally based)
• Able to travel to customer sites across the UK as needs dictate.

If you are interested in being considered, you are encouraged to apply at the earliest convenience by forwarding your CV via email to [e-mail]

Closing date for all applications Friday 30th January 2026