Service Manager

Cameron Clarke Associates t/a talent-finder; Rochdale; In loco; GBP 54.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company car

Performance bonus

25 days holiday

Pension contribution

Career growth

Descrizione del lavoro

Cameron Clarke Associates t/a talent-finder is seeking a Service Manager to lead a nationwide team of engineers and administrators. You will drive service performance, manage SLAs, and develop the service department while engaging blue-chip customers across the UK and beyond.

The role requires proven leadership in an engineering environment, strong communication, and the ability to analyse performance data to drive improvements.

Competenze

• Proven experience in a Service Manager or similar leadership role within an engineering environment.
• Strong leadership and management skills for a field-based team across the UK.
• Excellent interpersonal and communication skills with customers and staff.

Mansioni

• Lead, manage, and develop the Service Department across the UK.
• Maintain strong relationships with customers to ensure satisfaction and repeat business.
• Ensure SLAs are achieved and reported; oversee planning and coordination of service activities.

Conoscenze

Leadership

Team management

Communication

Planning

Organisation

Process improvement

Data analysis

Staff development

MS Office

Full UK driving licence

Strumenti

MS Office

Descrizione del lavoro

Service Manager

Rochdale, Greater Manchester | Full Time | Up to £60,000 per annum plus performance-related bonus

Ready to lead a team that delivers world-class service?

A world-class, ISO 9001-certified market leader in manufacturing automatic combustion equipment is seeking a Service Manager to lead and develop its established Service Department. With a team of 15 field-based Service Engineers across the UK, plus additional office-based administrative staff, the department supports a broad range of blue-chip customers nationally and internationally.

What’s in it for you?

• Lead and develop a nationwide team of Service Engineers and Administrators
• Performance-related bonus
• 25 days holiday plus bank holidays
• Company car
• Pension contribution of 4%, rising to 6% after one year
• Opportunity to shape and grow the Service Department
• Be part of a team that supports high-profile, blue-chip customers across the UK and overseas

Are you the right person for the job?

• Proven experience in a Service Manager or similar leadership role within an engineering environment
• Strong engineering background (burners and boilers advantageous but not essential)
• Demonstrable experience managing field-based engineering teams
• Full UK driving licence
• Excellent interpersonal and communication skills, confident in dealing with customers
• Strong organisational and planning skills with the ability to manage competing priorities
• Commercial awareness and experience supporting contract-based customers
• Experience improving processes, systems, and departmental performance
• Ability to analyse performance data and drive improvements
• Leadership skills to motivate, develop, and retain staff
• Proficient in Microsoft Office applications
• Flexible and adaptable approach

What will your role look like?

• Lead, manage, and develop the Service Department
• Maintain strong relationships with customers, ensuring satisfaction and repeat business
• Ensure contractual Service Level Agreements (SLAs) are achieved and reported
• Oversee planning, allocation, and coordination of service activities across the UK and overseas
• Support and guide engineers and compile technical quotations for contract customers
• Drive continuous improvement and implement organisational/process enhancements
• Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback
• Ensure accurate and timely completion of service documentation
• Manage departmental resources, workforce planning, and skills development
• Play a key role in growing service contracts and the department
• Ensure compliance with Health & Safety, Quality, and Environmental standards
• Chair departmental meetings and maintain clear communication between field and office teams
• Identify risks, issues, and opportunities, implementing mitigation strategies
• Manage escalations and resolve complex customer issues efficiently

Ready to take the next step?

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