Service Manager

The Methodist Church in Britain; Nottingham; Vor Ort; GBP 45.000 - 60.000; Vollzeit

Zusammenfassung

Choice Support in Nottingham is seeking a Service Manager to run five linked supported living services for people with mental health needs. You will lead teams to ensure safe, person-centred support that meets local authority contracts and safeguarding requirements.

The role focuses on monitoring, reporting, and continuous improvement, working with Team Managers and Deputy Managers to keep services aligned and quality high.

Qualifikationen

• Level 5 Diploma in Leadership and Management for Adult Care or willingness to work towards it.
• Experience running supported living or community-based social care services.
• Knowledge of local authority contract requirements, safeguarding, and legal obligations.

Aufgaben

• Run five supported living services for people with mental health needs, ensuring safety and person-centred support.
• Ensure teams meet local authority contract requirements and safeguarding standards.
• Monitor locations to satisfy funder and Choice Support policies and audits.
• Provide updates to local authorities including contract monitoring and safeguarding reports.
• Prepare for monitoring visits, audits and reviews, and implement improvement plans.
• Lead and oversee Teams Managers to keep services organised and consistent.
• Collaborate with Deputy Managers to drive continuous improvement.
• Share information with Regional Operations Manager and other departments on outcomes.

Kenntnisse

Leadership

Communication

Organisational skills

Digital skills

Ausbildung

Level 5 Diploma in Leadership and Management for Adult Care

Tools

Microsoft Office

Nourish

Zellis MyView

Sona

Jobbeschreibung

Choice Support needs a Service Manager to run five supported living services for people with mental health needs, all within a mile of each other. The post centres on safe, person-centred support that meets local authority contract, safeguarding and legal requirements, led through Team Managers. Candidates need a Level 5 Diploma in Leadership and Management for Adult Care, or a willingness to work towards it. Visa sponsorship is not available, so the right to work in the UK is essential.

What the job involves

• Run five supported living services for people with mental health needs, keeping support safe, respectful and focused on each person
• Ensure teams and support meet local authority contract requirements, legal requirements and Choice Support standards
• Ensure the locations meet local authority expectations, funder requirements and Choice Support policies
• Provide updates to the local authority, including contract monitoring information, safeguarding updates, incident notifications and reports
• Prepare for local authority monitoring visits, audits and reviews, lead visits where required and put improvement plans in place
• Lead and oversee Team Managers and teams so support is organised, person-centred and consistent across services
• Work with Deputy Managers, Team Managers and teams to drive continuous improvement
• Share information with the Regional Operations Manager and internal departments on successes, concerns and reporting requirements
• Work such hours as are necessary for the satisfactory performance of the role

What’s required

Qualifications

• Level 5 Diploma in Leadership and Management for Adult Care, or willingness to work towards it

Experience

• Running supported living or community-based social care services
• Supporting people with mental health needs

Skills & knowledge

• Good knowledge of local authority contract requirements, safeguarding expectations and relevant legal requirements
• Strong leadership and people skills
• Great communication and organisation skills
• Good digital skills, including Microsoft, Nourish, Zellis MyView and Sona

Checks & eligibility

• Right to work in the UK, as visa sponsorship is not available
• DBS check
• Reference checks and review of work history

Nice to have

• Experience with Positive Behaviour Support (PBS)
• Knowledge of recovery-focused and trauma-informed approaches
• Track record of improving service quality and achieving positive local authority contract monitoring or audit outcomes