Service Manager

Reed Specialist Recruitment; North Warwickshire; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Growth opportunities

Job summary

Reed Specialist Recruitment seeks a Technical Services Manager based in Warwickshire, primarily site-based with travel to client locations. You will lead engineering teams, drive safety, quality, and operational excellence, and collaborate with senior leadership to grow client partnerships.

The role requires strong leadership, experience in technical services or engineering management, and a proven ability to implement robust processes across multiple sites while maintaining compliance with

Qualifications

• Theoretical or practical leadership experience in engineering or technical services.
• Proven ability to manage site-based engineering teams and complex projects.
• Strong understanding of health, safety, and quality management requirements.

Responsibilities

• Manage and develop the company's technical delivery function and site-based engineering teams.
• Ensure projects and contracts are delivered safely, efficiently, on time, and to the required quality standards.
• Develop, implement, and continuously improve operational processes and procedures.
• Promote and maintain a strong health and safety culture across the business.
• Ensure compliance with all relevant legislation, company procedures, and industry standards.
• Support and oversee ISO management systems, training compliance, and operational best practice.
• Maintain a focus on continuous improvement across quality, safety, and technical delivery functions.
• Build and maintain strong relationships with new and existing clients.
• Support key account management activities and contribute to long-term client retention.
• Support business development activities for both existing and prospective clients.
• Contribute to strategic planning and operational growth initiatives.
• Assist in the development of new services and solutions to meet market demands.
• Work collaboratively with senior leadership to achieve business objectives and growth targets.
• Lead, motivate, and develop engineering and operational teams.
• Identify training and development requirements across the department.
• Leadership and management of engineering and technical delivery personnel.
• Oversight of health & safety, technical training, and workforce development activities.
• Support operational teams in achieving project and business objectives.
• Responsibility for operational financial performance across major projects.
• Contribute to cost control, budgeting, and project profitability
• Technical delivery performance
• Project and programme delivery
• Cost management and profitability

Skills

Leadership

People management

Client management

Health & safety knowledge

Quality management systems

Job description

Technical Services Manager

Location: Warwickshire (primarily site-based with travel to client locations)

Reporting To: Managing Director

Overview

The successful candidate will be responsible for developing technical delivery capability, managing engineering resources, ensuring high standards of project execution, and maintaining compliance across health & safety, quality management systems, training, and operational performance. The role will work closely with senior leadership to support business growth, client satisfaction, and continuous improvement initiatives.

Key Responsibilities

Technical & Operational Leadership

• Manage and develop the company's technical delivery function and site-based engineering teams.
• Ensure projects and contracts are delivered safely, efficiently, on time, and to the required quality standards.
• Develop, implement, and continuously improve operational processes and procedures.

Health, Safety & Compliance

• Promote and maintain a strong health and safety culture across the business.
• Ensure compliance with all relevant legislation, company procedures, and industry standards.
• Support and oversee ISO management systems, training compliance, and operational best practice.
• Maintain a focus on continuous improvement across quality, safety, and technical delivery functions.

Client & Stakeholder Management

• Build and maintain strong relationships with new and existing clients.
• Support key account management activities and contribute to long-term client retention.

Business Growth & Strategy

• Support business development activities for both existing and prospective clients.
• Contribute to strategic planning and operational growth initiatives.
• Assist in the development of new services and solutions to meet market demands.
• Work collaboratively with senior leadership to achieve business objectives and growth targets.

People Management

• Lead, motivate, and develop engineering and operational teams.
• Identify training and development requirements across the department.

Staff & Financial Responsibilities

Staff

• Leadership and management of engineering and technical delivery personnel.
• Oversight of health & safety, technical training, and workforce development activities.
• Support operational teams in achieving project and business objectives.

Financial

• Responsibility for operational financial performance across major projects.
• Contribute to cost control, budgeting, and project profitability

Key Performance Indicators

• Technical delivery performance
• Project and programme delivery
• Cost management and profitability

Candidate Profile

The ideal candidate will possess:

• Proven experience in a Technical Services, Engineering Management, Operations Management or similar leadership role.
• Strong leadership and people management skills.
• Experience managing site-based engineering or technical teams.
• Knowledge of Health & Safety legislation and quality management systems.
• Excellent client-facing and stakeholder management abilities.

Benefits

• Competitive salary and benefits package.
• Opportunity to play a key role within a growing specialist business.
• Career development and progression opportunities.

This position offers an excellent opportunity for an experienced technical leader to drive operational excellence, develop high-performing teams, and contribute significantly to the continued growth and success of the organisation