Service Manager

UK Staffing Group Limited; Manchester; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading manufacturer of construction machinery seeks an experienced Technical Service and Training Manager. This pivotal role focuses on delivering technical training and support to dealer engineers, developing training programs, and overseeing service engineers. The company is known for its supportive environment and staff retention, offering a competitive salary and benefits.

Benefits

Company van

Annual bonus

Supportive work environment

Qualifications

• 5+ years of experience as a service engineer, focused on construction machinery.
• Strong leadership and communication skills essential.
• Proven experience as a training manager or similar role.

Responsibilities

• Oversee a team of two service engineers and provide guidance.
• Develop and deliver training programs for engineers and address service-related technical issues.
• Create comprehensive training programs for all engineers in the UK.

Skills

Leadership

Communication

Training Experience

Job description

Location: Rochdale

Position Type: Permanent, Full-Time

Salary: 50,000 - 55,000 per annum plus company van and annual bonus

About the Role:

Are you an experienced Service Engineer with a passion for training and development? My client, a leading manufacturer of construction machinery, is seeking a Technical Service and Training Manager to join their team in Rochdale. In this role, you will be responsible for delivering technical training to dealer engineers and providing service-related technical support. You will also be tasked with creating and administering a comprehensive training program for all company engineers in the UK.

Key Responsibilities:

As the Technical Service and Training Manager, you will oversee a team of two service engineers, providing guidance and support to ensure they are equipped with the necessary skills and knowledge. Your primary responsibility will be to develop and deliver training programs, including presentations to classes of up to 10 engineers. You will also be responsible for addressing service-related technical issues and providing support to dealer engineers.

Required Skills and Qualifications:

• Experience: 5+ years of experience as a service engineer, with a focus on construction machinery.
• Leadership and Communication: Strong leadership and communication skills are essential for this role.
• Training Experience: Proven work experience as a training manager or in a similar role.

Desired Skills and Experience:

• Competitor Experience: Experience with competitors in heavy machinery engineering is preferable
• Industry Knowledge: Familiarity with small construction excavators is preferred.
• Technical Knowledge: Understanding of hydraulics and electrical schematics is desirable.

Additional Information:

• Travel: This role requires up to 3 weeks of international travel per year, including trips to the USA and Germany.
• Working Hours: Standard working hours are 8 AM to 5 PM, Monday to Friday.
• Benefits: In addition to a competitive salary, this role offers a company van and an annual bonus of approximately one month's salary.

About the Company:

My client is a well-established manufacturer of construction machinery, known for their high staff retention rates and supportive work environment. Most employees have been with the company for 10-25 years, reflecting the company's commitment to their staff. This is an excellent opportunity to join a caring and kind team in a role that offers both technical and training responsibilities.

How to Apply:

If you are an experienced Service Engineer with a passion for training and development, and you meet the requirements outlined above, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.