Service Manager

St Mungo'S; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

St Mungo's is seeking a Service Manager to oversee semi-independent accommodation services across three sites and a complex needs hostel in Hammersmith & Fulham, serving 129 clients. You will lead a Deputy Manager and a team of Support Workers, delivering psychologically informed and trauma-informed support.

You will drive safe, welcoming, strengths-based services, build partnerships with statutory and voluntary sectors, and ensure contractual compliance while supporting residents towards

Qualifications

• Solution-focused and supportive people manager.
• Passionate about delivering person-centred support and adapting services to meet the needs of individuals who may be excluded from traditional community services.
• Reflective, collaborative and committed to continuous learning and professional development.
• Experienced in working within a recovery-focused, psychologically informed and trauma-informed environment.

Responsibilities

• Take overall responsibility for the effective management and coordination of support provided to residents.
• Ensure the services are safe, welcoming and supportive places to live and work.
• Make sure residents receive personalised, strengths-based support that is approachable, engaging, flexible and caring.
• Support residents to recognise and build on their strengths, and to progress towards their hopes, goals and ambitions.
• Create opportunities for residents to contribute to and be involved in service development, the wider organisation and their local communities.
• Deliver services in line with contractual requirements, organisational standards and best practice.
• Lead, motivate, support and develop a team of staff to achieve positive outcomes for residents.
• Build and maintain effective relationships with statutory and voluntary sector partners, as well as the local community.

Job description

Are you passionate about building a high performing team to support clients experiencing homelessness?

This is an exciting opportunity to lead and support a dedicated team delivering high-quality services to people experiencing homelessness. You will join the Hammersmith & Fulham Supported Accommodation Pathway team, which provides accommodation and support to 129 clients across seven sites, including 24-hour staffed complex needs hostels and semi-independent services.

We are looking for a Service Manager; one to oversee our semi-independent accommodation services working across three sites (till Jan 2028) and another to oversee a complex needs hostel, alongside a semi-independent service which specialises in support for men from the LGBTQ+ community, surviving domestic abuse.

Leading a Deputy Manager and a team of Support Workers, you will provide support to some of the borough's most vulnerable people, using psychologically informed and trauma-informed approaches to help residents progress in their recovery and move towards greater independence.

As Service Manager, you will:

• Take overall responsibility for the effective management and coordination of support provided to residents.
• Ensure the services are safe, welcoming and supportive places to live and work.
• Make sure residents receive personalised, strengths-based support that is approachable, engaging, flexible and caring.
• Support residents to recognise and build on their strengths, and to progress towards their hopes, goals and ambitions.
• Create opportunities for residents to contribute to and be involved in service development, the wider organisation and their local communities.
• Deliver services in line with contractual requirements, organisational standards and best practice.
• Lead, motivate, support and develop a team of staff to achieve positive outcomes for residents.
• Build and maintain effective relationships with statutory and voluntary sector partners, as well as the local community.

About You

You will be:

• A solution-focused and supportive people manager, able to motivate and develop a team towards shared goals and excellent service delivery.
• Passionate about delivering person-centred support and adapting services to meet the needs of individuals who may be excluded from traditional community services.
• Reflective, collaborative and committed to continuous learning and professional development.
• Experienced in working within a recovery-focused, psychologically informed and trauma-informed environment.

We’d always like to hear from people who want to help transform lives.

Closing date: 10am on 4 September 2026

Interview and assessments on: TBC