Deputy Service Manager

Social Interest Group; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Discount Card eligible

Discounted event tickets

Job summary

Social Interest Group (SIG) is seeking a Deputy Service Manager to lead our female-only OPD HASS Women Service in Brixton. You will support the Service Manager with line management, ensuring high-quality support and trauma-informed care while meeting contractual outcomes.

You will drive a collaborative, compassionate team culture, manage risk and budgets, and coordinate with partners to empower residents to thrive in their communities.

Qualifications

• Experience with personality disorder support and residential services.
• Understanding of the Criminal Justice System and its needs for residents.
• Ability to provide high-quality staff supervision and line management.
• Ability to motivate and empower a team to achieve KPIs.
• Flexibility to provide emergency on-call support when required.
• IT literacy across case management, Microsoft products, ATS and HR systems.

Responsibilities

• Line management and leadership of the service team, focusing on staff wellbeing and development.
• Encourage productivity, engagement and wellbeing through regular check-ins and supervision.
• Support day-to-day operations to deliver the best outcomes for residents.
• Ensure risk management processes and policies are followed.
• Manage property, housing standards, maintenance and reporting.
• Drive service excellence and financial stewardship of the budget.

Skills

Line management

Leadership

Staff wellbeing

Training

Supervision

KPI achievement

IT proficiency

Case management systems

Microsoft Office

HR systems

Tools

Case management software

ATS

HR systems

Microsoft Office

Job description

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title:Deputy Service Manager

Location: Based within Brixton. Please be kindly aware there is no step free access at this location and some of our other sites.

Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota varying 08:00 - 16:00 and 09:00 - 17:00, you may need to work outside these hours as per service requirements.

About the Role

We are seeking a Deputy Service Manager to support the Service Manager in leading our OPD HASS Women Service which is based in Brixton.HerStory House is dedicated to empowering women with the skills needed to thrive in their chosen communities, maintain independence, and build a hopeful future. Our specialised, high-support, female-only residential service is tailored for women who are likely to meet the criteria for a personality disorder diagnosis and are at risk of entering or re-entering the Criminal Justice System.

In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners.We’re looking for someone compassionate and experienced in understanding the criminal justice system and offender personality disorder, someone who brings empathy, tailored support and real dedication to help each resident thrive. The role includes:

Key Responsibilities Include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
• Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
• Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.
• Ensure Risk Management processes and policies are followed within the service.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms.

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of criminal justice system needs of our residents. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.

• Experience and understanding to support who have personality disorder
• Understanding of the Criminal Justice System
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Annual Staff Awards

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of Change Further details can be found on our website here:Theory of Change - Social Interest Group - Social Interest Group .

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please [e-mail] or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.