Service Manager

Voyage Care; Gillingham; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

40% Stream pay option

Blue Light Card discounts

24/7/365 doctor line

Cash plans for health & wellbeing

Enhanced retirement leave

Long service awards

Employee assistance programme

Training & career development

Job summary

Voyage Care is seeking an experienced Registered Service Manager to lead a Medway residential service. You will drive quality care, develop staff and ensure robust governance across regulatory standards.

The role focuses on delivering person-centred support, maintaining high occupancy and compliance, while guiding teams to continuous improvement and positive outcomes for those supported.

Qualifications

• Experience in registered management or ready to step up in residential care management.
• Experience supporting people with learning disabilities and autism.
• Strong leadership, coaching and people management skills.
• Knowledge of CQC regulations and quality standards.
• Ability to drive service improvement and performance.
• Excellent communication and organisational skills.
• Willingness to work towards Level 5 Diploma if not held.

Responsibilities

• Lead, motivate and develop a dedicated staff team.
• Drive a culture of accountability, quality and continuous improvement.
• Ensure regulatory, legislative and contractual requirements are met.
• Manage service performance, compliance and quality assurance processes.
• Complete audits, reports and action plans.
• Oversee recruitment, induction and colleague development.
• Support positive outcomes and greater independence for the people we support.
• Manage budgets and service performance.
• Prepare the service for future CQC inspections.
• Support planned growth and development opportunities within the service.

Skills

Leadership

Communication

Organisational skills

CQC knowledge

Service improvement

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Registered Service Manager

Medway, Kent-£38,000

Join Voyage Care and Feel Valued, we reward your dedication with:

• Stream - giving you the flexibility to draw upon up to 40% of your pay, as it is earned
• Funded Blue Light Card - hundreds of discounts at high street retailers and online stores
• 24/7/365 doctor line for colleagues and their families
• Cash plans covering a range of health and wellbeing benefits for colleagues and their families
• Enhanced retirement leave
• Long service awards
• Employee assistance programme
• Extensive training and career development opportunities

Ready for your next leadership challenge?

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams.

We're looking for an experienced and ambitious Registered Service Manager to lead one of our established residential services in Medway. This is an exciting opportunity for a strong people leader who is ready to bring fresh ideas, drive continuous improvement and make a lasting impact.

The service supports adults with Learning Disabilities, Autism and Complex Needs and benefits from a dedicated and established team, stable occupancy and strong staffing levels. This is an exciting opportunity for an experienced Registered Manager to build on solid foundations while shaping the next chapter of the service's journey. We're looking for a visible and inspiring leader who can bring fresh ideas, strengthen governance and compliance, develop and empower colleagues, and drive continuous improvement across the service. If you enjoy developing high-performing teams, delivering quality outcomes and making a lasting difference to the lives of the people you support, this could be the perfect next step in your career.

About the Role

As Registered Service Manager, you'll be responsible for the day-to-day leadership of the service, ensuring the highest standards of care, quality and compliance are maintained.

Working closely with local authorities, healthcare professionals, families and your regional leadership team, you'll focus on delivering excellent person-centred support whilst inspiring your team to be the very best they can be.

Key responsibilities include:

• Leading, motivating and developing a dedicated staff team
• Driving a culture of accountability, quality and continuous improvement
• Ensuring regulatory, legislative and contractual requirements are met
• Managing service performance, compliance and quality assurance processes
• Completing audits, reports and action plans
• Overseeing recruitment, induction and colleague development
• Supporting positive outcomes and greater independence for the people we support
• Managing budgets and service performance
• Preparing the service for future CQC inspections
• Supporting planned growth and development opportunities within the service

What We're Looking For

• Previous experience as a Registered Manager or an experienced Care Manager ready to step up
• Residential care management experience
• Experience supporting people with Learning Disabilities and Autism
• Strong leadership, coaching and people management skills
• Knowledge of CQC regulations and quality standards
• Ability to drive service improvement and performance
• Excellent communication and organisational skills
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards)

Why Choose Voyage Care?

At Voyage Care, we value the dedication and passion of our colleagues. We believe in helping our teams Grow Together, supporting career progression through excellent training, development opportunities and leadership support.

We embrace people's differences and encourage you to Be You. If you've got the passion to improve lives and lead a team to success, we'll provide the tools and support you need to build a rewarding career.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.