Service Manager

Voyage-Care; Crawley; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Stream pay access

Blue Light Card

24/7 doctor line

Healthcare cash plans

Enhanced retirement leave

Long service awards

Training and development

Career progression

Job summary

Voyage Care is seeking a Registered Service Manager for a well‑established residential service in Crawley. You will lead a dedicated team, ensure high-quality, person-centred support, and maintain regulatory compliance across the service.

You will work with local authorities and healthcare professionals to promote independence and community integration for adults with learning disabilities, supported by an experienced leadership team and a stable governance framework.

Qualifications

• Experience in a care management role.
• Experience working with adults with learning disabilities and/or autism.
• Level 5 Health & Social Care qualification or willingness to work towards one.
• Strong leadership and people management skills.
• Ability to become registered with CQC if not already registered.
• Passion for delivering high-quality support and developing others.

Responsibilities

• Managing the day-to-day operation of the service.
• Leading, coaching and developing your team.
• Completing supervisions, appraisals and recruitment activities.
• Delivering high-quality, person-centred support.
• Maintaining compliance with regulatory and organisational requirements.
• Completing audits, reports and quality assurance checks.
• Managing service budgets and performance.
• Building positive relationships with key stakeholders.
• Driving continuous improvement and service excellence.

Skills

Leadership

People management

Quality compliance

CQC registration

Education

Level 5 Health & Social Care

Job description

Registered Service Manager

Crawley £39,000 per annum

Join Voyage Care and Feel Valued

We reward your dedication with:

• Stream - giving you the flexibility to draw upon up to 40% of your pay, as it is earned
• Funded Blue Light Card - hundreds of discounts at high street retailers and more
• 24/7/365 doctor line for colleagues and their families
• Access to healthcare cash plans for colleagues and their families
• Enhanced retirement leave
• Long service awards
• Excellent training and development opportunities
• Career progression within a sector-leading organisation

Lead a Well-Established, High-Performing Service

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams.

We're currently searching for a fantastic Registered Service Manager to lead one of our established residential services in Crawley. This is a rare opportunity to step into a well-run, stable service with a highly experienced team, strong governance, excellent audit outcomes and a positive culture focused on delivering outstanding person-centred support.

Supporting adults with learning disabilities the service promotes independence and enabling the people we support to lead fulfilling lives within their local community.

The current manager has recently progressed into a wider operational role within Voyage Care, creating an exciting opportunity for a new leader to build on an already successful foundation.

Why This Opportunity Stands Out

This service benefits from:

• A stable and experienced staff team
• Positive quality and compliance outcomes
• A settled service with established routines and relationships
• A supportive and experienced operational leadership team
• A warm, friendly and welcoming culture

This role would be ideal for:

• An experienced Deputy Manager ready to take the next step into registration
• A Service Manager or Care Manager looking for career progression
• An existing Registered Manager seeking a stable, well-performing service
• A passionate leader who wants to bring fresh ideas while maintaining high standards

About the Role

As Registered Service Manager, you will work alongside local authorities, healthcare professionals, families and your team to ensure the people we support achieve positive outcomes and enjoy the best possible quality of life.

You will be responsible for:

• Managing the day-to-day operation of the service
• Leading, coaching and developing your team
• Completing supervisions, appraisals and recruitment activities
• Delivering high-quality, person-centred support
• Maintaining compliance with regulatory and organisational requirements
• Completing audits, reports and quality assurance checks
• Managing service budgets and performance
• Building positive relationships with key stakeholders
• Driving continuous improvement and service excellence

About You

We're interested in our Registered Service Manager having both the right experience and the right values.

You’ll ideally have:

• Experience in a care management role
• Previous experience working with adults with learning disabilities and/or autism
• A Level 5 Health & Social Care qualification, or willingness to work towards one
• Strong leadership and people management skills
• An understanding of quality, compliance and safeguarding responsibilities
• The ability to become registered with CQC if not already registered
• A passion for delivering high-quality support and developing others

Why Choose Us?

We embrace people's differences and encourage you to Be You.

We encourage our teams to Grow Together through excellent training, ongoing support and opportunities for promotion and progression.

If you're looking for a role where you can make a real difference while leading a well-established, successful service, we'd love to hear from you.

Apply today and help us continue creating positive outcomes for the people we're supporting.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.