Service Manager

Frimley Health NHS Foundation Trust; Frimley; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid working arrangements

Job summary

Frimley Health NHS Foundation Trust is seeking a Service Manager to ensure operational delivery and continuous improvement across designated services within the Division (General Surgery, Colorectal, Upper GI, Breast, Urology and Vascular at Frimley Park).

The post holder will provide visible leadership, manage performance against national and local targets, and oversee workforce utilisation and financial control.

Qualifications

• Experience delivering operational services and improving performance.
• Ability to manage clinical and non-clinical staff.
• Strong financial control and budgeting capability.
• Experience leading service improvement and business planning.

Responsibilities

• Direct line management of administrative and support staff and indirect leadership of a wider multidisciplinary team.
• Delivery of key access, activity and quality targets across the service.
• Delegated budget responsibility, including pay and non-pay elements.
• Oversight of service performance including waiting lists, patient pathways, clinic/theatre utilisation and patient flow.
• Contribution to business planning, service development and financial recovery.
• Participate in Divisional Manager of the day rotas to support site flow cross-site working.

Skills

People management

Budget management

Analytical thinking

Stakeholder engagement

Job description

The Service Manager is accountable for the operational delivery, performance and continuous improvement of designated services within the Division. The post holder will provide visible, proactive leadership to ensure delivery of national and local performance targets, high-quality patient care, effective workforce utilisation and financial control. Working in partnership with clinical, nursing and corporate colleagues, the post holder will lead service improvement, manage operational risk and drive sustainable performance. The role requires autonomous decision‑making, strong analytical capability and the ability to influence across professional boundaries to deliver high-quality, patient‑centred services. The post holder will be responsible for the operational delivery of designated services within the Division (General Surgery, Colorectal, Upper GI, Breast, Urology and Vascular at Frimley Park). This includes:

• Direct line management of administrative and support staff and indirect leadership of a wider multidisciplinary team
• Responsibility for delivery of key access, activity and quality targets across the service
• Delegated budget responsibility, including pay and non‑pay elements
• Oversight of service performance including waiting lists, patient pathways, clinic/theatre utilisation and patient flow
• Contribution to business planning, service development and financial recovery
• Participate in Divisional Manager of the day rotas to support site flow cross‑site working as required.

Visa Sponsorship: This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do. As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS. We also recognise the importance of a healthy work‑life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part‑time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward‑thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.