Service Manager

FitzRoy; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

FitzRoy is seeking an Enhanced Service Manager in Warwickshire to lead a team in providing quality support for individuals with complex needs and mental health conditions. This role emphasizes person-centred approaches, team development, and community engagement, seeking passionate leaders to transform lives.

Benefits

25 days holiday plus Bank Holidays – increasing with service

Free membership of Health Cash Back Scheme

Employee Assistance programme including virtual GPs

Paid DBS certificate and Update service subscription

Training and Development opportunities

Qualifications

• Experience managing Learning Disability/Mental Health Support Services.
• Proven skills in risk assessment and management for complex needs.
• Strong leadership with a passion for positive change.

Responsibilities

• Empower and develop the team for quality person-centred service.
• Manage quality, compliance, and financial requirements of services.
• Develop relationships with individuals supported and their families.

Skills

Leadership

Problem Solving

Communication

Education

PBS Diploma Level 5

NVQ/Diploma Level 3 in Health and Social Care

Job description

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FitzRoy are recruiting for an enhanced service manager in the Warwickshire area who have experience of complex support needs and mental health conditions. People supported in our services may show behaviours of concern or a forensic background. People are supported in a community setting who may be supported by a care and treatment order or be supported under sections of the Mental Health Act.

You will work with individuals to help them live a fulfilled and happy life, whilst living as independently as possible. You will help to enable them to develop positive relationships and to be valued as equal member of their local community as part of their rehabilitation.

This role will be managing a new cluster of single occupancy supported living and specialist complex services. This is a fantastic opportunity to build and lead a team with strong and positive leadership skills. We provide person centred support and we are looking for those that are ready for a challenge, can use their own initiative, think outside the box, and are highly motivated and passionate individuals.

Purpose of the Job

You will empower and develop the team to ensure a sustainable, quality person-centred service is provided, which can truly transform people’s lives. You will be able to develop relationships with people we support and their families and have strong organisational skills, demonstrating your ability to prioritise your workload effectively and accurately.

You will lead and develop your team to provide sustainable quality services which truly transform people’s lives. You will also manage the quality, compliance, rota and financial requirements of the services for which you are responsible

Outline of Responsibilities and Duties

Service Development

• Ensure person centred approaches are in place to deliver the outcomes the people we support want and develop activities and plans which truly transform the lives of the people we support according to their needs, wishes and aspirations
• Engage with the local community and promote the involvement of the people we support and Fitzroy’s profile
• Complete regular audits for quality, compliance, and business performance in line with Fitzroy requirements and report on progress, creating effective action plans for improvement where needed
• Create and review annual business plans and take action to meet agreed performance indicators
• Provide a safe working environment for the people we support, staff members and visitors

Team and Resource Management

• Recruit, develop and motivate staff members and volunteers to meet the needs of the people we support to empower them to deliver a quality service which is always compliant
• Ensure team members are performance managed effectively, giving clear expectations for standards.
• Identify areas of key responsibilities for staff members which develop their roles, adds value to the service for the people we support and engages them fully as members of the Fitzroy team
• Ensure rotas are effectively managed to utilise resources efficiently to meet the needs of the people we support
• Be accountable for the financial performance of your location and for the financial plans for the people you support.
• Ensure all records and reports are completed in an accurate and timely way and that administrative processes are adhered to
• Ensure opportunities arise for the people you support to have a voice in their service, FitzRoy and the wider community in as many ways as possible
• Promote the meaningful, active involvement of the people we support in the continuation of quality services
• Promote equal opportunities, cultural diversity and the rights of people and ensure everyone is treated with respect and dignity
• Establish and maintain effective communications with the people we support, their families, the local community, and local professional networks
• Positively manage internal communications to ensure staff members, volunteers, the people we support, and family members are aware of key decisions and keep the organisation informed through the line management structure
• Maintain a strong customer focus through continuous improvement

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What we look for:

• PBS Diploma Level 5 or commitment to undertake
• NVQ/Diploma Level 3 in Health and Social Care
• PROACT-SCIPr trainer or commitment to undertake
• Any equivalent qualifications in the appropriate field
• Experience of managing Learning Disability/Mental Health Support Services
• Passion for leading positive change
• Resilient, resourceful and solutions focused attitude
• Commitment to transforming lives and promoting the rights of people with disabilities
• Drivers Licence and vehicle essential (mileage paid)
• Experience of supporting people who have complex support needs.
• Experience of leading on risk assessment and risk management for people with complex support needs

What are the Benefits?

• 25 days holiday plus Bank Holidays – increasing with service
• Free membership of our Health Cash Back Scheme for you and your family – claim back money on services such as Dental, Optical, Chiropractor and many more
• An Employee Assistance programme which includes virtual GPs, Legal advice and more
• Paid DBS certificate and Update service subscription
• Training and Development to further your skills.