Service Manager

Jobtrain; City Of London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Stream - early pay access

Blue Light Card discounts

GP access 24/7/365

Cash plans for healthcare

Enhanced retirement leave

Long service awards

Learning & development

Career progression

Job summary

Voyage Care in Neasden (North West London) is seeking a Registered Service Manager to lead a 7-bed residential service for adults with learning disabilities, autism, and related needs. The role focuses on person-centred care, community engagement and delivering high-quality support in a busy, well-established setting.

The successful candidate will drive governance, lead a committed team, manage budgets and uphold strong relationships with families, professionals and commissioners.

Qualifications

• Previous management experience within health or social care.
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
• Strong leadership and people management skills.
• Knowledge of CQC regulations and quality frameworks.
• Passion for person-centred care.
• Ability to motivate and inspire teams.
• Experience managing compliance, audits, budgets and service performance.

Responsibilities

• Lead the day-to-day operation of the service.
• Inspire, support and develop your team.
• Drive quality, governance and compliance standards.
• Develop and review person-centred support plans.
• Manage budgets and service performance.
• Complete audits, reports and quality assurance activities.
• Build positive relationships with families, local authorities and healthcare professionals.
• Ensure compliance with CQC, legislative and contractual requirements.
• Promote independence, choice and positive outcomes for the people we support.
• Create and maintain a positive culture where colleagues feel valued and empowered.

Skills

Leadership

People management

CQC knowledge

Budget management

Compliance

Quality improvement

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Registered Service Manager-Location: Neasden, North West London
Salary: £45,000 per annum

Join Voyage Care and Feel Valued

At Voyage Care, we're passionate about supporting people to gain greater independence, achieve meaningful outcomes, and live the life they choose.

We're looking for an ambitious, compassionate and motivated Registered Service Manager to lead one of our established residential services in Neasden. Whether you're an experienced Registered Manager looking for your next challenge or an experienced Deputy Manager ready to take the next step into your first registration, this is an exceptional opportunity to join a service with strong foundations, an experienced team and exciting ambitions for the future.

Our Benefits

We know dedication deserves recognition, which is why we offer:

• Stream - access up to 40% of your earned pay before payday
• Funded Blue Light Card with hundreds of discounts at leading retailers
• 24/7/365 GP access for colleagues and their families
• Cash plans covering healthcare costs for you and your family
• Enhanced retirement leave
• Long service awards
• Ongoing learning and development opportunities
• Excellent career progression within a sector-leading organisation

About the Service

You’ll be leading a welcoming and established 7-bed residential service supporting adults with learning disabilities, autism, physical disabilities, epilepsy and Down's syndrome.

The people enjoy spending time in the community, maintaining relationships, participating in activities and living as independently as possible. This is a busy and engaging service where person-centred support is at the heart of everything we do.

The service is fully occupied and benefits from strong relationships with families, professionals, commissioners, and the local community.

Why Join This Service?

This is a fantastic opportunity to join a well-established residential service that is performing strongly and has an excellent reputation locally. With full occupancy, positive relationships with commissioners and professionals, and consistently positive quality and governance outcomes, you'll be stepping into a service with solid foundations already in place.

What You'll Be Doing

As Registered Service Manager, you'll:

• Lead the day-to-day operation of the service
• Inspire, support and develop your team
• Drive quality, governance and compliance standards
• Develop and review person-centred support plans
• Manage budgets and service performance
• Complete audits, reports and quality assurance activities
• Build positive relationships with families, local authorities and healthcare professionals
• Ensure compliance with CQC, legislative and contractual requirements
• Promote independence, choice and positive outcomes for the people we support
• Create and maintain a positive culture where colleagues feel valued and empowered

Who We're Looking For

We're looking for a passionate and people-focused leader with experience in health and social care. Experience within learning disabilities and autism services would be highly desirable; however, we also welcome applications from candidates with backgrounds in supported living, residential care, mental health, complex care, older people's services, or similar care settings. Most importantly, we're seeking someone with strong leadership skills, a commitment to quality, and a genuine passion for helping people live fulfilling and meaningful lives. This opportunity would suit both experienced Registered Managers and ambitious Deputy or Service Managers who are ready to take the next step in their career.

What You'll Need

• Previous management experience within health or social care
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards)
• Strong leadership and people management skills
• Knowledge of CQC regulations and quality frameworks
• Passion for person-centred care
• The ability to motivate and inspire teams
• Experience managing compliance, audits, budgets and service performance

Why Choose Voyage Care?

At Voyage Care, we believe in helping people Grow Together.

We're proud to invest in our people, celebrate success and create meaningful opportunities for career progression. We embrace individuality, encourage innovation and empower our leaders to make a genuine difference every day.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.