Service Manager

Platinum Recruitment Consultancy; Dorchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading agricultural business in Dorchester seeks an experienced Service Manager to lead their dynamic team. This role involves ensuring high levels of customer service and operational efficiency, with a competitive salary of up to £50,000. You will drive service operations and manage staff training, while enjoying benefits like additional leave and a cycle to work scheme.

Benefits

Company Pension

Additional Leave

Cycle to Work Scheme

Employee Discount

Life Insurance

On-site Parking

Referral Programme

Company Sick Pay

Qualifications

• Strong leadership and people management skills.
• Computer literate with extensive knowledge of dealer management systems.
• Experience as an Agricultural or Automotive Service Manager preferred.

Responsibilities

• Manage a team, ensuring excellent customer service.
• Oversee staff training, development, and appraisals.
• Handle customer inquiries and resolve complaints professionally.

Skills

Leadership

Time Management

Communication

Organisational Skills

Customer Relations

Tools

Dealer Management System

Job description

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Service Managers Wanted: Lead a High-Performing Team in Dorchester!

Are you an experienced Service Manager looking for a rewarding opportunity in Dorchester? Join a leading agricultural business and drive their service operations forward!

This is an excellent opportunity for a Service Manager in Dorchester to lead and develop a team of skilled staff. You'll be instrumental in ensuring exceptional customer service and operational excellence.

What's in it for you?

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Competitive salary of up to £50,000 per annum.
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Additional leave.
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Company pension.
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Cycle to work scheme.
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Employee discount.
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Life insurance.
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On-site parking.
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Referral programme.
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Company sick pay.

Your Responsibilities:

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Manage a team of staff at the depot, ensuring excellent customer service is consistently delivered.
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Oversee staff training, development, recruitment, and appraisals.
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Ensure the health and safety of all employees and customers is met and all regulations are respected.
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Complete daily, weekly, and monthly records, reports, and documents accurately.
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Assess staff levels and capability to align recruitment and retention with future requirements.
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Sell labour and optimise utilisation and efficiency to achieve targets for aftersales absorption.
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Demonstrate an excellent understanding of the field operation of all machines, and be able to instruct customers/operators in their safe and efficient use, a key skill for an Agricultural Service Manager.
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Handle customer enquiries and resolve disputes in an effective, professional, and timely manner.

What we're looking for:

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Strong leadership and people management skills.
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Excellent time-management abilities.
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Strong communication and organisational capabilities.
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Being conversant with the maintenance and service requirements of all machines sold.
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Computer literate with extensive knowledge of at least one recognised dealer management system.
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Experience as an Agricultural Service Manager or Automotive Service Manager is highly advantageous.
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A desire to lead and succeed in Dorchester.

If you are a motivated and experienced Service Manager looking for a challenging and rewarding role in Dorchester, apply now!

Apply now!

Contact Mel Dickinson regarding Job Number INDCOMMERCIAL / 932526.

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.