Engineering Service Manager

Winner Recruitment; Sheffield; On-site; GBP 48,000 - 52,000; Full time

Benefits offered by this job

Company benefits

Career progression

Leadership opportunity

Job summary

Winner Recruitment is seeking an experienced Engineering Service Manager to lead a team of engineers in Sheffield, delivering a highquality, responsive service.

You will oversee day-to-day operations, coordinate workloads, installations, servicing and repairs, and act as the main point of contact for customers while driving safety and efficiency.

This permanent, Monday–Friday role offers £48,000–£52,000 per annum DOE, company benefits and clear career progression within a growing service team.

Qualifications

• Strong mechanical or electrical engineering background.
• Progressed into a service supervisory or management position.
• Experience within a field service, maintenance or engineering environment.
• Excellent problem-solving and fault-finding skills.
• Good organisational and planning skills.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a busy environment.
• Experience coordinating engineers and service schedules.
• Driving licence (UK).

Responsibilities

• Lead, manage and support a team of service engineers.
• Plan and coordinate engineer workloads, installations, servicing and breakdowns.
• Allocate jobs and manage engineer schedules to meet customer requirements.
• Act as a key point of contact for customers regarding service and engineering issues.
• Monitor response times, job completion and overall service performance.
• Provide technical support and guidance to engineers where required.
• Deal with breakdowns, faults and escalated technical issues.
• Ensure engineers have the correct tools, equipment and parts to complete their work.
• Manage spare parts and liaise with suppliers where required.
• Ensure all work is completed in line with company procedures and health & safety requirements.
• Monitor service costs and identify opportunities to improve efficiency.
• Support the recruitment, training and development of service engineers.
• Work closely with sales, operations and engineering teams.
• Maintain accurate service records and produce regular performance reports.
• Visit customer sites when required to support engineers or deal with technical issues.
• Help develop and improve service processes and customer satisfaction.

Skills

Engineering management

Mechanical engineering

Electrical engineering

Field service

Problem solving

Organisational skills

Communication

Customer service

Decision making under pressure

Driving licence

Education

Engineering degree or equivalent

Job description

Engineering Service Manager

Location: Sheffield, S20
Salary: £48,000 - £52,000 per annum DOE
Hours: Monday-Friday
Type: Permanent

The Role

We are looking for an experienced Engineering Service Manager to lead and support a team of engineers, ensuring customers receive a high-quality, responsive and efficient service.

This is a key management position where you will oversee the day-to-day service operation, coordinate engineers and field-based activities, and ensure installations, servicing, maintenance and repairs are completed safely and to a high standard.

Key Responsibilities

• Lead, manage and support a team of service engineers.
• Plan and coordinate engineer workloads, installations, servicing and breakdowns.
• Allocate jobs and manage engineer schedules to meet customer requirements.
• Act as a key point of contact for customers regarding service and engineering issues.
• Monitor response times, job completion and overall service performance.
• Provide technical support and guidance to engineers where required.
• Deal with breakdowns, faults and escalated technical issues.
• Ensure engineers have the correct tools, equipment and parts to complete their work.
• Manage spare parts and liaise with suppliers where required.
• Ensure all work is completed in line with company procedures and health & safety requirements.
• Monitor service costs and identify opportunities to improve efficiency.
• Support the recruitment, training and development of service engineers.
• Work closely with sales, operations and engineering teams.
• Maintain accurate service records and produce regular performance reports.
• Visit customer sites when required to support engineers or deal with technical issues.
• Help develop and improve service processes and customer satisfaction.

About You

We are looking for someone with a strong engineering background who has progressed into a service, supervisory or management position.

You will ideally have:

• Previous experience managing or supervising engineers.
• A strong mechanical or electrical engineering background.
• Experience within a field service, maintenance or engineering environment.
• Excellent problem-solving and fault-finding skills.
• Good organisational and planning skills.
• Strong communication and customer service skills.
• The ability to manage multiple priorities in a busy environment.
• Experience coordinating engineers and service schedules.
• A proactive approach with the ability to make decisions under pressure.
• Good commercial awareness and an understanding of service costs.
• A full UK driving licence.

What's on Offer

• £48,000 - £52,000 per annum DOE
• Permanent position
• Monday-Friday working week
• Sheffield S20 location
• Company benefits
• Opportunity to lead and develop an established engineering service team
• Long-term career progression
• Varied role combining management, technical support and customer-facing responsibilities