Service Manager

Sodexo; City of Edinburgh; On-site; GBP 30,000 - 34,000; Full time

Job summary

Join Sodexo Group as a manager for soft services at Ellens Glen House, where you will lead operations in a dynamic environment. Your role will encompass relationship building, operational management, and ensuring high standards of service delivery, all while benefiting from competitive pay and comprehensive benefits. We are looking for adaptable individuals with a knack for communication and problem-solving skills, ready to make a positive impact in the healthcare sector. Experience in facilities management is essential.

Benefits

Mental health and wellbeing support

Employee Assistance Programme

Sodexo Discounts Scheme

Flexible work environment

Career development opportunities

Qualifications

• Experience in management within the soft FM industry.
• Adaptable and resilient with HR skills, including recruitment and training.
• Food safety qualification (CIEH Level 3 or equivalent) preferred.

Responsibilities

• Manage day-to-day operations, including budget management and reporting.
• Ensure service delivery meets required levels and manages workforce according to policies.
• Enforce health and safety regulations across the site.

Skills

Relationship Management

Resilience

Impact and Influence

Analysis and Decision Making

Planning and Organisation

Strong Communication

Numerical Skills

Problem-Solving Skills

Education

CIEH Level 3 food safety qualification or equivalent

Tools

MS Office

Job description

• Location: Ellens Glen House 72 Cranbree Avenue Edinburgh EH16 6FF
• Up to £33,495 Salary + Sodexo benefits
• Paid Holidays
• 37.5 hours per week. (Monday to Friday, with flexibility required as the site operates 7 days a week)

Job Introduction

Sodexo provides a full range of facilities services at this community hospital, including:

Catering

Cleaning

The post holder is responsible for all soft services at the Ellens Glen House site.

Required competencies include:

Relationship Management: Effectively builds and maintains mutually beneficial relationships internally and with clients.

Resilience: Maintains momentum during challenges, balances demands, and adapts well to changing priorities.

Impact and Influence: Communicates effectively, inspires individuals at all levels, and secures commitment to foster a high-engagement, high-performance culture.

Analysis and Decision Making: Focused on achieving business goals; capable of identifying root causes and proposing solutions.

Planning and Organisation: Delivers tasks on time, within budget, and to high standards, even under pressure.

What You'll Do:

Develop and maintain good working relationships.

Manage day-to-day operations, including:

• Operational budget management
• Reporting concerns or disputes
• Implementing plans to resolve issues

Ensure service delivery meets required levels.

Manage the workforce according to policies, including employee relations.

Lead services related to administration, recruitment, talent succession, and payroll.

Enforce health and safety regulations across the site.

Oversee on-site training, considering legislative changes and best practices.

What You Bring:

Experience in management within the soft FM industry.

Adaptable, resilient, with general HR skills including recruitment, training, and performance management.

Strong communication, numerical skills, and proficiency in MS Office.

Attention to detail, problem-solving skills, and a food safety qualification (CIEH Level 3 or equivalent).

Experience in healthcare settings preferred.

What we offer:

Working with Sodexo offers a chance to be part of something meaningful, with resources, rewards, and benefits, including:

• Mental health and wellbeing support
• Employee Assistance Programme
• Health and wellbeing app with 24hr virtual GP
• Sodexo Discounts Scheme
• Financial benefits via Salary Finance
• Sodexo Retirement Plan
• Death-in-Service benefit
• Career development opportunities
• Cycle to Work Scheme
• Volunteering opportunities
• Flexible work environment
• Competitive pay and full training with protective uniform

Ready to be part of something greater? Apply today! Career progression in the caring profession.

Sodexo reserves the right to close applications early if necessary.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone. Operating in 55 countries, we serve over 100 million consumers daily through various services, including On-Site Food and FM Services, Benefits & Rewards, and Personal & Home Services.

We are committed to being inclusive and are a forces-friendly employer. We welcome applications from diverse backgrounds and encourage participation in our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, and others.

We are a Disability Confident Leader employer, committed to changing attitudes towards disability and ensuring disabled people have opportunities to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria.

Click here to learn more about our inclusive culture.